Sonos iOS update is shockingly bad - first impressions

I'm a first time poster, so it's got to be bad. The interface for iPhone iOS is horrible. Please give me back the old interface. I like to see "ALL" my favorites not just some and hate clicking on see all, and is so confusing from switch music from room to room. The white interface is no good either. I have been a long time Sonos owner and it's never been this bad. Trust me I've tried to get use to it, so has my wife...but it's not intuitive. I give up!!

I agree with most of these posts. The new App is awful and I object to having to update all the time. I bought a lot of Sonos kit in 2009 and some since but it's all going on e-bay now. Every time I go to use it there is an update, interruptions, problems, having to sign in to a user account often, passwords uppercase with at least one number digit and 8 characters! These are speakers not online banking! They used to work but rarely now due to the horrible software. I imagine it tracks what you play and will advertise products soon! Why do we need an account with a username and complex password to update with software that is not properly tested and prevents us from using the system until completed. The latest changes are the final straw. I can't find most of my music. There is no keyword search so most classical music is unsearchable. The software has bugs, the update is far less usable than before and some functions have gone. What has happened to what used to be great products? I am migrating to Bluetooth and hardwired. I hate the new Sonos.I used to love it. The developers and team have wrecked it.

I'm a first time poster, so it's got to be bad. The interface for iPhone iOS is horrible. Please give me back the old interface. I like to see "ALL" my favorites not just some and hate clicking on see all, and is so confusing from switch music from room to room. The white interface is no good either. I have been a long time Sonos owner and it's never been this bad. Trust me I've tried to get use to it, so has my wife...but it's not intuitive. I give up!! I agree! why do I have to always press show more!! That is just one of many horrible features. It must have been designed by someone trying to make it as annoying and unusable as possible. I sadly cant restore the previous software. Maddening.

I'm a first time poster, so it's got to be bad. The interface for iPhone iOS is horrible. Please give me back the old interface. I like to see "ALL" my favorites not just some and hate clicking on see all, and is so confusing from switch music from room to room. The white interface is no good either. I have been a long time Sonos owner and it's never been this bad. Trust me I've tried to get use to it, so has my wife...but it's not intuitive. I give up!!

You must still be spitting feathers about iOS 10 and especially so with iOS 11.

Took me about 5 minutes of looking through the whole app and at each screen properly and tapping on everything to see what it did. I am somewhat dumbfounded why some find it so difficult. I doubt a new user would find it so as it is quite logically arranged with the choice tabs across the bottom.

It has its faults.
Choice...scream blue murder about something that has changed (you’ll never be able to operate a new TV, hate Windows with a vengence, really hate the latest Apple software updates, really hate all the changes on other music apps that do not have to manage multiple speakers...and the list goes on)
OR
Say what you don’t like and why.

My Sonos
Icons far too large. Favourites show a list for See All while Playlist just shows BIG icons. Consistency needed.

Browse
Just fine. Does what it says.

Rooms
Icons far too big

Search
Even better than before. Again final view is BIG icons. Should be a list, or small icons for consistency across views.

More - a welcome consolidation of “other”

The main gripes are about big icons. Consistency needs to be established so as to provide icons or a list (personal favourite) across screens and results.

I rather like the small red room indicator at the bottom.

White screen. So what, my opinion. I listen to music, not look at the app, and know how to adjust the brightness on my iPad (for example) as this needs to be adjusted when reading in dimmer surroundings. Does nobody else adjust the brightness of their screen? Why not? If the screen brightness is OK for other things then it is perfectly OK for the app. Would I prefer the app to have a darker background...honestly...don’t care.

The queue behaviour still needs work for consistency.

Can't say I disagree on anything there BoB. The new UI needs tweaking. It stumbles in some areas, is better in others. Good constructive criticism is what is needed. Hopefully after the initial temper tantrums have died down, posts like yours are the norm.

I mostly agree too, although puzzled by the comment about inconsistency in My Sonos. Playlists (which is really Favourite Playlists) seems to me to be just like other Favourites categories.

Personally I would move Sonos Playlists to the Browse screen, leaving (favourite) Playlists in My Sonos.

Then I would rename My Sonos as Favourites 🙂

I mostly agree too, although puzzled by the comment about inconsistency in My Sonos. Playlists (which is really Favourite Playlists) seems to me to be just like other Favourites categories.

Personally I would move Sonos Playlists to the Browse screen, leaving (favourite) Playlists in My Sonos.

Then I would rename My Sonos as Favourites :)

Important to note the distinction between "favourites" (anything the user has explicitly specified as a favourite thing) and "playlists" (playlists the user has created for whatever reason). Maybe they should be on "My Sonos", maybe they should be accessed by browsing. Should definitely be the same name and location on desktop and mobile.

I'd rather worry about getting fixes for the "only first 8 alphabetically in any category on main dashboard", "large tiles screen 1 then list on screen 2 inconsistencies", "My Sonos->edit option renames/deletes favourites, doesn't edit My Sonos screen", "poor use of screen space on both phone and tablet", and "Artists now called Others" issues currently affecting the bungled (and no doubt final) "My Sonos" implementation.

It has been over a month now, and I'm still not comfortable with the new interface. My wife outright hates it. My neighbors have Sonos, too, and they don't like it either. But I'm not here to complain, I'm here to offer two actionable suggestions to make things better.

1. Never hide the toolbar at the bottom of the screen. (Or at least provide an option to always show it.)

It consumes very little real estate, and always having it there would make usage more intuitive, and often saves a click.

2. MySonos needs an list view.

Every modern navigation system seems to offer choices between large icons, small icons, and various list views. At a minimum, offer the option to show MySonos entries as a list instead of GIANT icons.

If I were king I would roll back this terrible update, but I'm not and you won't, so please consider these simple improvements to address some of the usability issues you have introduced.

Thanks,
Brian