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dmylrea
Enthusiast I
October 26, 2017

SONOS...don't be silent about V8 backlash

  • October 26, 2017
  • 36 replies
  • 1576 views
SONOS, now is not the time to be silent. People have spent SIGNIFICANT money on your products, and for you to FORCE an update on everyone, an update that the large majority find unusable, unstable, and overall just BAD, we need to hear from you on what your intentions are. Transparency is important. Do not just sit back and be silent. Don't make us sort through hundreds of posts to find whatever information you are giving. Put information clearly on your support page.

In the future, remember that your software is tied to very expensive hardware that we, your customers, have purchased. Before you go making huge changes to the software, how about putting it out as a trial, or send users emails with images of the UI, demo site, so we can give feedback BEFORE you ruin everyone's systems? Or better yet, give us a ROLLBACK option that works.
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      36 replies

      hakaewt
      Lyricist III
      October 26, 2017
      What exactly do you find unusable or unstable about the app??
      Chris
      Chris
      Lead Maestro
      October 26, 2017
      The backlash is pretty minor compared to some prior updates. Some navigation changes but nothing taken away that I know of. Version 6 was way worse in making the Queue even more unprotected then the past. That one I vocally had issue with. This one ... really just some getting used to.

      And really I think it is a little more like the previous version before Version 5 ... and people really complained about Version 5 (I think that was the one where they switched the layout completely).
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        dmylreaAuthor
        Enthusiast I
        October 26, 2017
        What exactly do you find unusable or unstable about the app??

        Maybe you could have a read of the 100's of angry posts from others here about how terrible the new version is.
          Kumar
          October 26, 2017
          The backlash is pretty minor compared to some prior updates.
          IMO, it is more, but there is the simultaneous Alexa release that muddies the waters for a good comparison. But the point remains that every app change results in a barrage of complaints and that those that either like the change or are neutral about it, very rarely post to say so. It therefore gets to be bit like saying that hospitals contain a very large majority of sick people.
            hakaewt
            Lyricist III
            October 26, 2017
            What exactly do you find unusable or unstable about the app??

            Maybe you could have a read of the 100's of angry posts from others here about how terrible the new version is.

            Doesn't answer what exactly is "unusable" in the app? Colour schemes and change of layouts don't render things unusable..

            Change can be good
            dmylreaAuthor
            Enthusiast I
            October 26, 2017
            What exactly do you find unusable or unstable about the app??

            Maybe you could have a read of the 100's of angry posts from others here about how terrible the new version is.

            Doesn't answer what exactly is "unusable" in the app? Colour schemes and change of layouts don't render things unusable..

            Change can be good

            I, for one, find the white theme unusable. Literally, I cannot look at it without my eyes hurting and in my use, it ruins the displays of my tablets that I use 7/24 as Sonos controllers.

            If you read the barrage of complaints, people complain that their services don't work anymore, they've lost room control, etc.

            You're right, change can be good. And it can be bad. And if people don't generally post about good things, then there shouldn't be threads of 100's of posts of people that, literally, say they hate the new update and want to roll back.
              Chris
              Chris
              Lead Maestro
              October 26, 2017
              I’ve seen rather nasty releases. Maybe the complaints aren’t as nasty this time so to me I have seen much worse.

              Ps. New release has been way too much white space I completely agree
              Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
              hakaewt
              Lyricist III
              October 26, 2017
              What exactly do you find unusable or unstable about the app??

              Maybe you could have a read of the 100's of angry posts from others here about how terrible the new version is.

              Doesn't answer what exactly is "unusable" in the app? Colour schemes and change of layouts don't render things unusable..

              Change can be good

              I, for one, find the white theme unusable. Literally, I cannot look at it without my eyes hurting and in my use, it ruins the displays of my tablets that I use 7/24 as Sonos controllers.

              If you read the barrage of complaints, people complain that their services don't work anymore, they've lost room control, etc.

              You're right, change can be good. And it can be bad. And if people don't generally post about good things, then there shouldn't be threads of 100's of posts of people that, literally, say they hate the new update and want to roll back.

              I agree I prefer the black theme.. hopefully there will be an option added to switch colours, but i currently work for Sonos as a promoter and when asking them about this they said it's not something they plan to include yet unfortunately - hopefully this may change. They could add an option called "night mode".

              And there are 1000's of happy customers with this update - everything is subjective; although it's not good to see people having issues whatever they may be
              Chris
              Chris
              Lead Maestro
              October 26, 2017
              Sonos is pretty against user customization. I think about a 0% chance of them giving is an option. All we can do is voice our displeasure. However I think their marketing people get the biggest say in the look.
              Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
              melvimbe
              melvimbe
              October 26, 2017
              ... an update on everyone, an update that the large majority find unusable, unstable, and overall just BAD, we need to hear from you on what your intentions are.

              I don't know how you can conclude that a large majority feel the same as you. Yes, there are a lot of complaints in this forum, but typically people don't sign up and post messages to say that things are great. I'm borrowing someone elses phrase here, but this place is like a hospital, where all you see is the sick. if you only look at hospitals to guage the health of a population, your results are going to be obviusly skewed.

              That said, I'm not crazy about the new interface. I prefer the old one better. That said, people complained about that interface as well. As well, I should say that I haven't spent too much time exploring the interface. Much of the time, I have alarms, schedules and autoplay that kick off music, or I utilize the Alexa interface.
              Danny
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