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samsal
Contributor I
May 23, 2019 4:06 PM UTC

Sonos Desktop app keeps popping up on my screen with each new song played

Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.

Is there a setting I'm not seeing?
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    rabbit519
    Lyricist III
    Jun 11, 2020 10:32 PM UTC

    Jean,

    The link you provided this morning did not work. Your case number assigned in your email is 01881188. I also had spoken with David M on the phone two days ago, and we did some troubleshooting, but we got disconnected, and he did not call me back. The case number with him is 01881448.

    You had suggested an online session, which would be great, but since the link did not work, and since your email is from a NOREPLY address, I cannot respond, and I am getting increasingly frustrated. 

    Also, I have found that unless you can call me at the same time as the online screenshare, the session will be unproductive. I really would like to hear back from David or you with a solution and a way of talking. 

    Thanks,

    Peter

     

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    Lajo_Osd
    Lyricist I
    Jul 9, 2020 7:35 AM UTC

    I am also facing this problem on Windows 10.

    My diag info number is: 565580765

    Sometimes it pops up due to connection to Spotify is lost, which is strange as I never seen that before on my phone.

    Sometimes it just seemed to pop up when starting a new song.

     

     

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    Al666666666666666666667
    Contributor I
    Sep 14, 2020 7:07 AM UTC

    this is infuriating!!!!!!!!!!!!!!  why isnt this fixed?????????????????????  

    im tyring to WORK HERE and this rubbish app keeps popping up, distracting me and m aking me MAD!!!!  That seems to be the skill of sonos!  waste my time and make me mad!  WHY didnt you fix your rubbish app and tell it not to take focus if there is an error message?????  Fire your software developers!

     

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      ktfitzpatrick
      ktfitzpatrick
      Lyricist II
      Oct 20, 2020 1:17 AM UTC

      We’re having the same problem in both of my offices.  This could be a Spotify problem -- but it’s maddening.  Each time a song ends the SONOS controller app moves to the front of the monitor.  It’s a huge distraction to my staff when they’re working on the computer which was used to start the music.

       

      Heh heh -- it just did it again as I was typing this note.


      Please, SONOS, fix this issue.


      Fitz

       

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      Fitz
      controlav
      controlav
      Lead Maestro
      Oct 20, 2020 12:53 PM UTC

      Why not either:

      1. Exit the app. You realize that it is not needed to actually play stuff, just to start playback. Its a remote control, not a player.
      2. Use a third party app?
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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Chris Fox
      Lyricist I
      Jan 11, 2021 12:38 PM UTC

      I have the problem too: the app keeps popping into the foreground and interrupting my work.

      When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

      Please fix it.

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      ratty
      ratty
      Jan 11, 2021 12:47 PM UTC

      I have the problem too: the app keeps popping into the foreground and interrupting my work.

      When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

      Please fix it.

      It’s stealing focus because it’s throwing errors. Help>Error Log should tell you why.

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