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AlexGu
Contributor I
February 10, 2019

Sonos controller update failing to install

  • February 10, 2019
  • 6 replies
  • 5791 views
Hey! The Sonos controller won't allow me to pass an update screen but when I try to run the update it says "An exception occured during a WebClient request." I reset the controller but it didn't help and can't find another avenue through which to download the Sonos controller installer. What should I do?
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    6 replies

    BCM
    BCM
    February 10, 2019
    Reboot your computer, temporarily disable your antivirus and antimalware and try installing again.
      Ken_Griffiths
      Ken_Griffiths
      February 10, 2019
      What device is it? Did you perhaps try uninstalling the controller software completely and then download a fresh updated install?
      Ken_Griffiths
      Ken_Griffiths
      February 10, 2019
      I would also reboot the device after removal of the controller and before downloading/installing the latest App.
      Ken_Griffiths
      Ken_Griffiths
      February 10, 2019
      See also the system requirements for this latest update:

      Sonos System Requirements
      Zemilio
      Lyricist I
      March 17, 2019
      Did many things: To get PC with Windows 10 to load update.
      Seems there is more than 1 magic step...

      1. Followed steps by MikeV - https://en.community.sonos.com/troubleshooting-228999/sonos-update-won-t-work-on-windows-10-6795815. Tried to update controller...Nothing.
      2. Restarted computer. Tried to update controller...Nothing.
      3. Unplugged each sonos devices, reset modem, and reconnected modem, replugged sonos devices. Tried to update controller...Nothing.
      4. Restarted computer. Tried to update controller...Nothing.
      5. Reset Controller in Sonos app. Tried to update controller...Nothing.
      6. a.) htps://en.community.sonos.com/troubleshooting-228999/sonos-controller-failed-to-install-32468
      b.) https://www.google.com/search?client=firefox-b-1-d&q=how+to+disable+the+antimalwared+and+antivirus+on+windows+10
      7.) Tried to update controller...Bingo!
      8.) Turned antivirus and antimalware back on. Too much time.
      Ken_Griffiths
      Ken_Griffiths
      March 17, 2019
      Zemilio,

      It was the very first suggestion in this thread from BCM. See his post above.

      For any App installation that is seeking to access the local network and fails to install, the temporary disablement of the local firewall is perhaps one of the first things to consider.

      I’ve seen cases where users unknowingly have more than one software firewall installed on their PC and that is sometimes quite problematic to resolve when the user is adamant they have already disabled their computer firewall.

      It’s all a 'learning curve' sometimes.?
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