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Contributor I
October 28, 2017

Sonos controller problem on iOS 9.3.5

  • October 28, 2017
  • 129 replies
  • 22860 views
I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad with iOS 9.3.5. picks that up and I can then continue to use the iPad with Sonos controller to choose music and so on. Not a huge thing and I have a work around but something is not working as it should, the Sonos 8.1 Software release notes say iOS 9 and higher. Can you let me know how to fix the problem?
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129 replies

Enthusiast II
April 19, 2019
This is really a poor decision by Sonos in my opinion. I don't care if I do not have the newest and best - it was working just fine.

Nobody is saying you need the newest and best iPad.

You just need iOS 10.
Apple stopped updating your device.
Lyricist I
April 23, 2019
😠 Same problem here I use it in my restaurant!!!! PLZ SONOS make something !!
Enthusiast II
April 23, 2019
:@ Same problem here I use it in my restaurant!!!! PLZ SONOS make something !!

Get a supported controller.

i.e. one running iOS 10 or higher, or an Android devices running 5.0 or higher.
Lyricist III
April 24, 2019
This is crap. I am an authorized SONOS dealer and have installed many, many systems. I personally have 4 iPad 2's for my own system that are now useless. It brings to mind one of my favorite sayings "IF IT AIN'T BROKE, DON'T FIX IT". SONOS; listen to your customers. This is obviously a bonehead move and one that could be handled entirely differently. Customers have to resort to using a 3rd party application - SERIOUSLY?
Lyricist III
April 24, 2019
SONOPAD FOR SONOS application is definitely the solution. SONOS has done things over the last couple of years with the navigation in their app that made no sense to me. I remember scratching my head at the changes to a once very intuitive application and eventually "adapting" to the SONOS app. SONOPAD reminds me of the "once upon a time" much simpler and intuitive app that SONOS used to be. I don't know what all "bloatware" SONOS has been putting into their application (seems like it takes forever to load). SONOPAD loads up instantly and navigates very intuitively and directly. Not to mention the price is right (it is a "pay" application). SONOS' official response to this issue should be "use this other guy's app - he has your solution all worked out". I am using the SONOPAD FOR SONOS app on my one newer iPad that runs the newer SONOS app because I LIKE IT BETTER - GO FIGURE!
Lyricist III
April 26, 2019
I like the quality sound of Sonos speakers. I would not have invested, however, had I known the required software was so limited. Wooden interface on Mac and PC, 60,000 track limit, unable to play directly from iTunes (with my speakers), cannot get Plex to work, no support for IOS 9.3.5. I will not be expanding my system.
Enthusiast II
April 26, 2019
no support for IOS 9.3.5

Apple barely supports that device, why should Sonos?

Sonos System Requirements

Also if you have an Airplay compatible, and an up to date OS, you can always Airplay to Sonos.
Lyricist III
April 26, 2019
My point was that having bought some impressive hardware, it was not apparent at the time that the software would have severe limitations. When I recently upgraded the Sonos player on my desktop Mac I found my iPad was 'obsolete' as far as Sonos is concerned. I believe I can play directly from iTunes via Airplay 2 if I purchase one of the later speakers. As I understand it, however, my original Play 1 and Play 3 units will not work independently of the new speaker. So without purchasing new speakers or a new iPad the usability of my system is compromised. I think I will try SonoPad.
Enthusiast II
April 26, 2019
I found my iPad was 'obsolete' as far as Sonos is concerned.

As far as Apple is concerned.
Lyricist III
April 26, 2019
Sounds like you work for Sonos to me, I think given the price of Sonos equipment, they might offer a little more support.