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carotate
Contributor II
March 27, 2019

SONOS controller is asking me to register speakers but it is not my email address - no other option available

  • March 27, 2019
  • 1 reply
  • 1171 views
I can no longer access my SONOS controller on my laptop (where I manage all the music) because it is asking me to register my speakers (don't know why all of a sudden) but it is not under my email address - somehow it has become my husbands email address. I have no option to change it back to me. I cannot get access to to my controller now on my laptop. My husband was trying to add a Playbar and updated his controller on his iPhone when this happened. How do I get Sonos to work again and ensure I am the email address it is registered to. Am desperate as I have party on weekend and use my lap top to manage all my music, make play lists and own music for performances then I update onto to SONOS. My husband is away and clueless. I need help urgently.
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    1 reply

    Smilja
    Smilja
    March 27, 2019
    The email address the Sonos is registered to should not effect the use of the Controller app or the system itself, unless a second system/household ID was created by accident.

    Open the Sonos app --> from the More tab, tap Settings --> Account Settings --> Transfer Sonos to a new account --> I don't have access to this email account. If that does not resolve the issue, submit a diagnostic and reply here with the confirmation number.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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