Sonos Controller crashing Version 13.1.1

Forum|Forum|5 years ago
June 3, 2021
12 replies
462 views

Just updated the controller for Mac and evertime I try and use the search bar it just crashes. It didn't have this problem yesterday. Also my Ones seemed to have automatically unpaired themselves twice today as well but I was able to repair them back to stereo. Have both these issues been happening for anyone else?

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Best answer by James L.

Hey folks,

Thank you so much for your patience. We’ve just released version 13.1.2 that should resolve the crashing issue when using the search box on Windows and Mac controllers. Please update your desktop controllers by pressing Manage → Check for Software Updates to get the fixed version. :smiley: Anyone who continues to experience issues should contact our Customer Care team.

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J

Jimmy C

Prominent Collaborator II

Hey folks,

Thank you so much for your patience. We’ve just released version 13.1.2 that should resolve the crashing issue when using the search box on Windows and Mac controllers. Please update your desktop controllers by pressing Manage → Check for Software Updates to get the fixed version. :smiley: Anyone who continues to experience issues should contact our Customer Care team.

Its been nearly a week since 13.1.1 was released and there are still no Release Notes available for that firmware revision. Can you pass along a request to have this info posted?

I don’t think ‘minor’ updates are usually posted by Sonos - it would likely just say ‘bug fixes’ anyway, that’s my guess.

That doesn’t appear to be the case…

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

Ken_Griffiths

Not trying to ‘split hairs’ but being able to add a second Sub to a HT setup, is perhaps a little more than a minor bug fix update with no additional functionality. That’s was the point I was hinting at.

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