Sonos Controller

[quote=kevin4525]

Is it really so "super disturbing" ?

Yes. Its like buying anything (washer, tv, car...) and then 6 months later they say you have to use "this" now or it wont work. I could see if this was a subscription that I was paying monthly for, I would just cancel...Not when you spend thousands of dollars for something that cant be returned.

What exactly "won't work"? 95% of the functionality of the system, and 100% of the stuff that is done often, is still supported by the PC/Mac controller. It may be inconvenient that you now must break out the mobile for the 5% of things you do infrequently, but I find describing it as "super disturbing" (or "super" anything) to be hyperbole of the first order. Even worse for your cause, it is hyperbole which takes away from legitimate complaints in many eyes.

[quote=jgatie]

Is it really so "super disturbing" ?

Yes. Its like buying anything (washer, tv, car...) and then 6 months later they say you have to use "this" now or it wont work. I could see if this was a subscription that I was paying monthly for, I would just cancel...Not when you spend thousands of dollars for something that cant be returned.

What exactly "won't work"? 95% of the functionality of the system, and 100% of the stuff that is done often, is still supported by the PC/Mac controller. It may be inconvenient that you now must break out the mobile for the 5% of things you do infrequently, but I find describing it as "super disturbing" (or "super" anything) to be hyperbole of the first order. Even worse for your cause, it is hyperbole which takes away from legitimate complaints in many eyes.

Do these equate to 5%:
Setting up or transferring a system
Adding a player to existing system
The ability to bond/unbond players (surrounds, stereo pairs, or adding a Sub).
Registering players
TV setup for Beam, Playbase, and Playbar
Enabling parental controls
Network settings and management
Line-in settings
Renaming a Room
Opting in or out of a beta program
Resetting your Sonos account password

Listen, I was a huge fan. I wouldn't have spent 10s of thousands wiring my homes and offices and purchasing amps for everyroom if I wasn't....But now I feel like i've been duped.
Think of it this way, you go out to your car to go somewhere and it wont start. It now says you need "this" to start it.
When the update happened, two of my office locations were not recognizing the amps and I had no music for 6 days until someone in their tech department could log into my computers and do something that made them work.
Now I bought a Sound beam and it can't be added. "super" is the polite way of saying how I feel.

When compared to how often they are used vs, the every day control of music, yes they are 5%, probably less. I can't tell you the last time I did any of those items, probably was the last time I bought a new device a couple years ago. And if I bought one today, I would grin and bear it for the 25 seconds it takes to add the device via a mobile controller and be done with it. If I didn't have a phone? I'm sure there are a couple people I could borrow one from, just like I borrowed an iPhone for Trueplay.

First world problems.