Sonos can't connect to my mac for music library on iTunes

hi i had same issue on Yosemite, what i have done is enabled sharing of itunes folder by clicking right button on mouse, open get info, general options enable sharing. worked straight away.

Hi there,
Can you please help with this problem. I have a iMac with OS X Yosemite 10.10.5
When I play music through my library the songs freeze and I get a message telling me Sonas can't connect to my library or play that particular song.
There is nothing wrong with my wifi or the library songs as I can play them all on iTunes ok.
Can you please help as I need it to work not just for listening but music practice as well for backing tracks.
Many thanks in advance,
E

Hi,

I'm having problem with my Sonos on my mac. Before i updated to the Latest Sonos software, i was able to access my entire itunes playlist from the Sonos controller on Mac book pro and iphone. Since the update, when i go to "Update Music Library" or even "Music Library Settings" it does not let me click onto it. I've reset the wifi and Sonos, ive also deleted the current shared files i used for my music but now it will not let me add it back on. I have alot of music which now i don't have access to now. Here is my diagnostics number 4996569.

Someone please help?

Hello,
I'm having the same issue as many folks above using a Mac with Yosemite 10.10.5; I have done all the steps outlined to no avail. I checked my internet sharing settings, removed and added the library again and still get error code (1002) when I try to play a track from my music library (directly from the desk top controller). I did as requested above and submitted a diagnostic. The Confirmation code is 5162344. Any assistance is greatly appreciated, as this is very frustrating.
Thank you.

Hello,
I'm having the same issue as many folks above using a Mac with Yosemite 10.10.5; I have done all the steps outlined to no avail. I checked my internet sharing settings, removed and added the library again and still get error code (1002) when I try to play a track from my music library (directly from the desk top controller). I did as requested above and submitted a diagnostic. The Confirmation code is 5162344. Any assistance is greatly appreciated, as this is very frustrating.
Thank you.
Hi JenDM, welcome to the community. I have reviewed your diagnostic and didn't see any WiFi interference errors. Is your Mac wired to the router or wirelessly connect to the network? If wireless can you for test wire the Mac to the network via Ethernet and test. Let us know how it goes. Also, submit a new diagnostic.

Hi Max,
So, it does work with a direct ethernet connection. We tried to disconnect the hardline and resume with the wireless, and immediately the library didn't recognize any of the music on the computer. We tested this several times, and it held true. We ran a diagnostic with the hard wire working option for reference. It is Confirmation #5195867. Any guidance on this issue is greatly appreciated.

Thanks,
Jen DM

Hi Max,
So, it does work with a direct ethernet connection. We tried to disconnect the hardline and resume with the wireless, and immediately the library didn't recognize any of the music on the computer. We tested this several times, and it held true. We ran a diagnostic with the hard wire working option for reference. It is Confirmation #5195867. Any guidance on this issue is greatly appreciated.
Thanks,
Jen DM
Hi Jen, the best would be to contact our customer care team by phone. A Sonos agent will be able to test your network and ping your devices. It's possible your home network isn't able to stream music wirelessly due to WiFi interference or the Mac is too far away from the router. You can find our contact information here.

Hi Darren,

Happy to take a closer look. Do you mind submiting a diagnostic from your Sonos system and replying back with your confirmation number?

Hi,

Thanks for your response.

I have submitted a diagnostic and this is copied from the response.

Your confirmation number is: 5254115.

Kind Regards

Darren