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Nov 5, 2016 1:38 PM UTC
Question

Sonos beta update for Android failure

Does anyone know why the beta update fails to generate the email containing the URL to download the update for the latest build. Sonos don't seem to know.
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    11 replies

    ratty
    Nov 5, 2016 2:29 PM UTC
    Go to https://www.sonos.com/myaccount/beta/. You should find a download link there,
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    AllenAAuthor
    Nov 5, 2016 4:32 PM UTC
    Ratty
    Many thanks for your help.
    It seems clear to me now that there is no beta android version available.
    It appears that Sonos has a problem.
    The Android software prompts the user to update although the update is not available.
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    jgatie
    Nov 5, 2016 5:06 PM UTC
    There is most certainly a beta for Android, thousands are running it, including myself. What make and model Android are you trying to install on? Some devices, Amazon Fires in particular, are forked versions of Android that will not run the standard Android app.
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    AllenAAuthor
    Nov 5, 2016 5:22 PM UTC
    Android 4.4.2 HP. Slate HD.
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    jgatie
    Nov 5, 2016 7:18 PM UTC
    That should work. What seems to be the problem? Have you enrolled in the beta? If so, you can use the link in ratty's post above to download the apk file directly from the beta site. It can be found by clicking the Downloads section. No need to use the email or the current app.
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    Lyricist II
    Nov 5, 2016 9:24 PM UTC
    I am having a similar problem.

    VZN DROID TURBO ANDROID V5.1

    1) I joined the Spotify beta
    2) updated Spotify
    3) then updated Sonos.

    The breakdown happens when I open Sonos. It says "the Sonos app needs updating" and displays the link for the beta/install.

    4) I click on update button
    5) open the resulting email, verifying my email

    Then I'm in a loop where every time I open Sonos that cycle repeats.

    If I go to the Spotify/Advanced Settings/Connect to a Device there is no Sonos.

    No matter what I do as laid out above, the loop repeats
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    Lyricist I
    Nov 5, 2016 9:55 PM UTC
    Same problem here. Frustrating.
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    jgatie
    Nov 5, 2016 10:47 PM UTC
    Delete your current Sonos app. Go to the link ratty posted above, download the apk directly from the Sonos site, and install.
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    AllenAAuthor
    Nov 5, 2016 10:48 PM UTC
    Same as above.
    Enrolled in the beta scheme
    Agreed should work.
    As I said
    Mislead by prompts from the Sonos app to update
    Nothing available
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    jgatie
    Nov 5, 2016 10:55 PM UTC
    I give up. Beta testing isn't for everyone. I suggest you unenroll and wait for the actual release.
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