SONOS are you reading this? Please put the controller queue function back how it was!

This one is listening out loud and I like the changes. Much more useful.
I liked the old way too. All things change and the clanky and annoying quirks of the queue I just lived with, learned how to use them and then realised that way was rather a good way to do things.
As you have no experience of the new way why is it terrible/bad.

RTFM works very well.

This reminds me of a situation a few months back where Amazon made a change to Alexa where she would respond to a command with a ping sound instead of the "OK" voice response used previously. The reaction to that change was similar to this with a huge uproar from the user community. After a few weeks Amazon acknowledged the change was a bad decision and pushed out an update to restore the previous functionality.

Sonos by contrast has been in this situation before and in one case, the mute button change, acknowledged that they had screwed some things up for people with very large systems and promised a future fix to mitigate the problems they had caused. Years later those promised fixes have never been implemented.

I don't have any particular point to make other than an observation that each company has a very different culture and approach to dealing with development missteps and that might be an indicator of how likely it is that Sonos will do anything in response to the complaints around 6.4.

On the other hand, there was a huge uproar after 5.0, and Sonos did listen, promised changes, and followed through to the point where 90% of the former naysayers were at least content, if not happy. I'm hoping for this type of reaction. Either way, both the changes and the effort needed to put them in and/or take them out are a multitude more impactful than Amazon changing the "Ok" to "Ping" and back.

I've been a Sonos user since 2008 and I absolutely love the update. I have 2 main listening habits, shuffling playlists or listening to albums in full from beginning to end (not shuffled). This new update makes it so much easier to just play what I want in the mode that I want, without needing to go into the queue to turn shuffle on or off. I hated the way replace queue with an album would start playing the album in shuffle mode if I had previously been listening to a playlist in shuffle mode. I really don't understand the negativity as it's still possible to do everything that was possible before but with the added benefits. I built a queue of tracks and albums last night and it was just as easy as before, just a little different. I also don't understand the negative comments about queue protection. Once you have started building a queue of tracks you get a warning if you use the play from here function.

I am obviosuly used to the queue as I've had Sonos since 2008, but I actually find it a hindrance in some scenarios. For example, I just want to shuffle my 8000 track playlist of all Apple Music tracks I have added to my libary. To do this, I have to wait about 4 minutes for the entire playlist to be loaded into the queue before the music starts playing. What we really need is an instant mix feature like in the Google Play app, where music is dynamically added to the play queue (from the chosen playlist) as playback gets close to the end of the currently loaded tracks. This feature works really well in the Google Play app.

No way would I want Sonos to revert back to the old way!!!

I've been a Sonos user since 2008 and I absolutely love the update. I have 2 main listening habits, shuffling playlists or listening to albums in full from beginning to end (not shuffled). This new update makes it so much easier to just play what I want in the mode that I want, without needing to go into the queue to turn shuffle on or off. I hated the way replace queue with an album would start playing the album in shuffle mode if I had previously been listening to a playlist in shuffle mode. I really don't understand the negativity as it's still possible to do everything that was possible before but with the added benefits. I built a queue of tracks and albums last night and it was just as easy as before, just a little different. I also don't understand the negative comments about queue protection. Once you have started building a queue of tracks you get a warning if you use the play from here function.

I am obviosuly used to the queue as I've had Sonos since 2008, but I actually find it a hindrance in some scenarios. For example, I just want to shuffle my 8000 track playlist of all Apple Music tracks I have added to my libary. To do this, I have to wait about 4 minutes for the entire playlist to be loaded into the queue before the music starts playing. What we really need is an instant mix feature like in the Google Play app, where music is dynamically added to the play queue (from the chosen playlist) as playback gets close to the end of the currently loaded tracks. This feature works really well in the Google Play app.

No way would I want Sonos to revert back to the old way!!!

The ease of shuffling and playing options included here is not really the issue. Maybe people think the naysayers as saying thrash the entire update. Not at all! The fundamental queue management change of erasing queue is certain circumstances with one tap is the real problem here. I maintain that that is totally unnecessary. One tap just not produce these outcomes as the default.

Oh sweet mother of jesus, I thought this was a glitch that would be fixed with a consequent update. You are telling me Sonos did this ON PURPOSE???

What the actual?

So now, when my daughter puts one of her songs on, my entire queue is replaced with that album????? She is 6. We do not share music tastes.

And I spend a while curating my queues.

This is awful!! And frankly enough for me to sell my players and switch to another system if it's not fixed!

Especially if you have a queue set up for a party, then someone puts their one track they want to hear on and replaces your ENTIRE QUEUE with that album!! People who don't know sonos will do this everytime. It is so counterintuitive. This exact scenario happened to me last night.

God, this is frustrating SONOS. Please fix it!!!!!!!!!!!!!!!!

Save your queue. Problem solved.
Show your daughter how to play one song. Problem solved. (Just as you showed her before)
Saved queue. Load it again. Problem solved.
Tell/show people how to add a track. Problem solved. (Just as you told them how to before)

I never showed people how to use Sonos. Ever. I handed them a controller and let them go. Little kids to my 80 year old mom. All got it intuitively, all added a song for a party, and not one of them erased a queue. It did exactly what they expected, they picked a song to be played after the songs picked before yours are played. If you go from an intuitive interface to one you have to explain in order to not do something irreversible and unrecoverable, your UI needs work.

And stop with the save the queue thing. Are you saying not only do I have to hold a pre-party class to teach every guest to do what used to be intuitive, I now have to have them save their work after adding their track in case someone else fails the pop quiz?

I never showed people how to use Sonos......
..... Are you saying not only do I have to hold a pre-party class to teach every guest to do what used to be intuitive, I now have to have them save their work after adding their track in case someone else fails the pop quiz?

QFT. They need to bring back an option to lock the queue.

RTFM works very well.
And which "FM" are you talking about?

I pressed Help on the DCR ... nothing there that I can find about these non-intuitive changes to past behaviours
I followed the Help links from my android tablet ... can't find anything there either

I went to their support site: http://www.sonos.com/en-us/support/using-the-app
Nothing there either.

It seems as if you have a better handle on this than I do ... have you a link?