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jb28
Contributor I
June 8, 2020
Answered

Sonos ARC and TIDAL Atmos?

  • June 8, 2020
  • 26 replies
  • 10588 views

Sonos Support on Twitter seems to suggest that Arc supports streaming of TIDAL Atmos tracks; however, there is a curious inclusion of “when using a compatible TV” in their response. 
 

Has anyone tried this yet or know if the music has to be streamed through the TV source first rather than directly from the Sonos or TIDAL apps to the Arc?

 

“... With S2, 24 bit audio is now supported for Music Library and NAS shares. You can also preview Dolby Atmos Music on TIDAL when using a compatible TV with the new Sonos Arc.”

 

Link: https://twitter.com/sonossupport/status/1270038144889638916?s=21

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    Best answer by Krishma M

    Hi folks. Sonos owners can get a preview of Dolby Atmos Music when listening to TIDAL HiFi through compatible TV supported streaming devices with Arc.

    More here: https://support.tidal.com/hc/en-us/articles/360004255778-Dolby-Atmos-Music

    We'll continue to work with our streaming partners to bring higher resolution experiences to Sonos. We don't have anything further to share today but we’ll surely inform our development team about this. 

    26 replies

    Show previous replies
    jgatie
    jgatie
    June 16, 2020

    Dont asume you know me, or What i stands for. What im asking for, is not by any means unfair. They could do it if they wanted.

     

    I don’t have to know you to observe that you seem to make demands of others in an obnoxiou way.

    Also, without a deep understanding of the underlying architecture, you have no idea what Sonos can or cannot do.  

    melvimbe
    melvimbe
    June 16, 2020

    This is really stupid sonos, you should have made this possible from day one. Its such a Shame when you sell a product at this Price. Go to work...NOW. 

     

    Not stupid at all.  The Arc is the only Sonos product capable of reproducing Atmos format audio. 99.9% of customers are going to buy the Arc for use with a compatible TV, not for streaming Tidal Atmos directly.  

    Sonos didn’t have to enable anything for Tidal Atmos to work.  If they stream it directly, they have quite a few changes to make since the Arc, and no other devices would be able to stream Arc.  In the case of group speakers, the Arc would need to be the master room doing the streaming, which is not the case currently, and would have to treat the audio similar to TV audio in that it only sends stereo to other rooms...but without the delay.  And then there’s all the testing.

    And of course, none of Sonos competitors can do this either.

    Well. When the app. sence that you play Atmos. It Will not be able to use the multi Room function, easy to fix. So because no one else have this function. Sonos dont need it. Hmmmm. We have to wait for Lg or Samsung to do it?..  or What. 

     

    Can’t understand your first view sentences.  Regards to competitors, the point is that Sonos isn’t going to losing any customers by not having this feature, since you can’t get it anywere else, there is yet to be a large market for atmos audio, and you can get the audio via TV plus video streamer.  It’s hard to make an argument that the need is really there, particularly given the cost to develop the feature.

     

    I don’t think you need to wait for Samsung or LG to do it (odd that you picked companies more known for TV and appliances rather than whole home audio), but you would need for there to be additional content, streaming services, and customer interest for Sonos to have a reason to develop this any further.

     

     

    Danny
    batsabode
    Lyricist III
    June 18, 2020

    I am sure that Sonos will be working hard behind the scenes with Tidal and perhaps amazon etc to enable their arc which I just received to play atmos music. Its going to happen you just have to wait patiently as we have done for hdmi and better sounds on the arc. I am hoping they also bring out ones, 1’s etc with up firing speakers to really augments the atmos experience even further. 

    Krishma M
    Krishma MAnswer
    Retired Sonos Staff
    June 30, 2020

    Hi folks. Sonos owners can get a preview of Dolby Atmos Music when listening to TIDAL HiFi through compatible TV supported streaming devices with Arc.

    More here: https://support.tidal.com/hc/en-us/articles/360004255778-Dolby-Atmos-Music

    We'll continue to work with our streaming partners to bring higher resolution experiences to Sonos. We don't have anything further to share today but we’ll surely inform our development team about this. 

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    Gorran
    Contributor II
    July 10, 2020

    Hi, this is such a let down. 

     

    Purchased an ATMOS system to hear ATMOS!  

    It has failed to work via my Sony TV with required Dolby Digital Plus. I then pay for Premium Tidal and ATMOS also does not function directly via the Sonos2 or Tidal App! Let’s not mention Master tracks…

     

    Disappointing when other ATMOS systems make ATMOS easy! 

    kide
    Contributor I
    July 12, 2020

    Well, I can confirm the Sonos Arc plays Dolby Atmos tracks from TIDAL app (HiFi plan trial) on connected Amazon Fire TV Stick 4K. The same tracks played from the TIDAL app on the TV itself (Roku) don't have Atmos. 

    oacs25
    Lyricist I
    July 12, 2020

    So I have the same problem, if I play Dolby Atmos content from my tv it won’t play any sound (Tidal, AppleTV+, HBOMax) but if I Airplay the sound to The bar it would play normally.


    I have an LG 65NANO85UNA, AppleTV 4K and a Sonos Arc. 

    Krishma M
    Krishma M
    Retired Sonos Staff
    July 13, 2020

    Hi @oacs25, thanks for reaching out. Just to confirm, no sound from the Arc, when playing any content from the TV? Did it work before? Because if it's working with AirPlay and music in the Sonos app, we may need to check the connection between the TV and Arc. Submit a diagnostic and reply to us with the confirmation number. Thanks! 

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    bjl
    Trending Lyricist I
    October 20, 2020

    IMO, a big problem here is that you have to use a TV device to play Tidal Atmos content. That means the source from the point of view of the Arc is a TV (which you would expect).  In the Sonos app, I have the ability to modify the surround speaker balance differently for TV (home theater experience) and music sources.  When I’m listening to Tidal content, I want that to be treated like a music source rather than a TV source.  Yes, I can work around this by temporarily modifying the TV surround settings, but I really shouldn’t have to do that.  These are settings that I’d prefer to set and forget.

    Of course, in a perfect world I wouldn’t have to go through turning on my TV, switching to the Tidal app (either on the TV or connected streaming device), etc.  I should be able to use the S2 or Tidal apps on my device or ask Alexa to easily play some Atmos content on the Arc.

      Krishma M
      Krishma M
      Retired Sonos Staff
      October 25, 2020

      Hi @bjl, thanks for reaching out to the Sonos Community! Just to let you know that when listening to music using the Sonos app, you can permanently set it to Full (full-range audio at the same volume as the home theater speaker). When listening/using your TV it will always work as surrounds whatever the content is. If you prefer to have them in full like the soundbar, disconnect it as surrounds and just group the rooms so you will hear the same sound to all of it. Hope this helps. We and the community are always here to help.

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