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dkinchgo
Contributor I
January 26, 2018

sonos app update sucks!

  • January 26, 2018
  • 15 replies
  • 876 views
i recently updated sonos app on iphone (running whatever software is before ios11). now sonos will recognize speakers (i have six sonos play:1s around my home) one day and not recognize them another. when playing music it will sporadically cut out for 8-10 seconds. system was working fine with none of these issues before app update! what am i supposed to do to fix? is it possible to re-download older app version?
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      Chris
      Chris
      Lead Maestro
      May 11, 2018
      Wow not very nice. I wouldn’t want to help someone like that.

      Ps there is nothing wrong with Sonos release. All issues are personal network issues that can be resolved with a good attitude.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        jgatie
        jgatie
        May 11, 2018
        Classic symptoms of IP conflicts, which is why some devices are having trouble connecting and others are not. If you really wish to get your system set right, instead of insisting there is something wrong with the software and abusing people trying to help, do the following:

        Reboot/power cycle your devices in the following order:

        Modem
        Router
        Switches or hubs
        Wired Sonos units
        Wireless Sonos units
        Computers/printers
        Wireless devices - phones/tablets etc.

        Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
          John B
          May 11, 2018
          OK so it is a bad release. There are hundreds of thousands of crippled Android controllers out there. So where are all the other complaints? Am I the only user who has escaped? The ignorance, in every sense. is entirely on your side.

          You might also note that the original complaint on this thread was three months ago, and therefore about a different app version. There is always someone......
          Chris
          Chris
          Lead Maestro
          May 11, 2018
          And gee. You may find people who enjoy and like Sonos hanging out on Sonos board too. With lots of expertise that you could take advantage of if already weren’t an “expert”
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          Chris
          Chris
          Lead Maestro
          May 11, 2018
          Yes John all of mine work terrific. Oh but then I have all mine set with reserved IP addresses to make sure I don’t develop network issues with device updates and reboots of all types. I wonder if by chance there is some correlation.
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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