Sonos App stopped working on Android phone. Still working on ipad

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It is not a network issue. Have actually had a professional in to check everything out. New update has left app unable to function on Android devices. Apple iPad functioning very well. Why can't you people leave things alone. After last year's debacle, I thought all that crap was behind us, but once again. Final straw for me.

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buzzAnswer

Grand Maestro

When the Android controller stops working can you then continue with the iOS controller?

Here in the Community we don’t have access to the diagnostic data. You should submit a diagnostic using the Android controller immediately after one of these events. Also submit a diagnostic from the iOS controller. Follow up with SONOS phone support.

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DJHammondAuthor

Avid Contributor I

Thanks.

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harrie05715

Lyricist III

Reinstall the Sonos app on your Android, clear cache/data, and ensure both phone and Sonos system are on the same WiFi. If it still fails, update Android + Sonos firmware or reset the app and reconnect your system.

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