Contributor I

Answered

sonos app shows 'no content' when watching tv

6 replies
1159 views
Translate All

This has happened multiple times with the app. Watching on apple tv - Netflix or whichever app will randomly say ‘no content’ and I cannot control the volume through the app. It is a major pain. My Bluetooth is on and wifi is fine.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

Matt8541Answer

Contributor I

I called Sonos support and sat in the wait queue for 35 min. They told me that a wifi extender is not supported and to get a mesh wifi system. In the meantime, rebooting the router temp solved the issue.

M

Matt8541AuthorAnswer

Contributor I

I called Sonos support and sat in the wait queue for 35 min. They told me that a wifi extender is not supported and to get a mesh wifi system. In the meantime, rebooting the router temp solved the issue.

Translate

AjTrek1

There may be more going on (or you are confusing listening to music as the same when watching TV). Your screen screenshot shows you were not watching TV (notice the icon image) as shown below; but accessing Apple Music or some other Music source.

Translate

Together Everyone Achieves More = T.E.A.M.

J

JMF07

Lyricist I

Mine does the same and works after I reboot the Arc. It’s a real pain. Makes using the Sonos Ace swap feature useless since it requires a reboot each time.

Translate

Stanley_4

Grand Maestro

Try an update on the Ace and see if it helps.

If it doesn’t do a reset of ONLY the Ace, reconnect and try the update again.

Translate

J

JMF07

Lyricist I

Thanks for the suggestion Stanley. I tried that first since that was the path of least resistance. Thing is this has been occurring before the Ace, but we don’t use the app hardly ever to adjust the Arc since the TV remote handles the volume so it often gets unnoticed or dismissed.

I’m pretty sure this started occurring when I changed the arc from Ethernet to WiFi. I added a PS5 and used the Ethernet I had for that device instead. I’m running a full Unify network with multiple access points through the house. These are not mesh so if what the support person said is true then this is probably the reason.

You would think that as long as my phone (controlling device) and the Arc were on the same access point that this wouldn’t be an issue. It’s not like the Ace is hopping from AP to AP.

Hopefully the Ethernet solves the issue.

Translate

Stanley_4

Grand Maestro

If not there are some good “tweaking Ubiquity” topics here, I used one to get my two Unify APs to talk reliably to my Sonos.

Translate

Sign up

Login to the community