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Oakleigh School
Contributor I
September 12, 2018

Sonos App on Android 4.4.4 stopped working after update

  • September 12, 2018
  • 2 replies
  • 875 views
Hi Guys, a recent Sonos update seems to have stopped one of our Android tablets from running. I have factory reset the tablet and re-installed the Sonos App but it still doesn't. Any ideas how to get it working again? Many thanks!
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    2 replies

    Keith N
    Keith N
    Sonos Staff
    September 18, 2018
    Hi there, Oakleigh School. Thanks for the post and welcome to the Community. Mind giving us a little more detail about the Android tablets? Specifically, what happens when you launch the Sonos app? Do you receive any error messages? How is Sonos integrated into your local network? Are any plugged into the main router?
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Oakleigh SchoolAuthor
    Contributor I
    September 19, 2018
    Hi Keith, thanks for replying. We have two Acer Iconia B1-750 tablets running Android v4.4.4. Both were working fine until recently. Now both load the Sonos app but then freeze with a circular loading icon when trying to access a room. We have 2 x Play:3, 2 x Play:1, 1 x Connect:Amp, 1 x Connect and 4 x Boost. We use use the Boosts as we found once we had more than one Sonos unit we ran into problems with connectivity. The Boosts have resolved this as they run on their own network over the top of ours. We have no problems with our Windows PC's or even the older iPad 2s - it's just the Acer tablets that have stopped working which points to a Sonos update causing the problem as the Android hasn't changed.
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