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themetman
Contributor I
July 18, 2018

Sonos App keeps crashing since latest update

  • July 18, 2018
  • 3 replies
  • 1236 views
Having been forced to use the App Version 9.0.1 on Android 5 when the controllers were no longer supported since April this year; Grrrrrr!!!!, I now find that since the last update a couple of days ago the app keeps crashing. I have an Asus tablet devoted to Sonos. Nothing else running on it. Rebooted several times. reinstalled Sonos App. Have reported this with the details many times in the last 24 hours.
I have had to put the App on my phone now, and even that has crashed. That is running LineageOS 15.1 (open source android).
As a result my system is almost unusable.
Anyone else having problems?
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    3 replies

    Axelgunn
    Contributor I
    July 25, 2018
    Yes, same here. Since v9 I am loosing control, connection outage etc. Sometimes it magically kicks back in but this has been going on for over a month now. Getting really annoyed. Can't find any solutions to this from Sonos
      themetmanAuthor
      Contributor I
      July 25, 2018
      I am in conversation with their support team. Have had to send them the diagnostics from the App, then they wanted the "Kernel version, build number, and manufacturer software version" which I would have thought would have been in the Diagnostics. I have sent it and await further details. Sometimes it says it has crashed, so I say OK to closing it, only to find it is running OK as another instance. It does seem to start on Tablet Startup, but I cannot find how to stop that. It may be down to not preventing multiple instances running leading to crashed. Just a thought.
      I am finding that the App running on my phone and another tablet running LineageOS (opensource android) is more stable. I am going to try a CR200 Controller from Ebay I am so frustrated with the poor performance of the App.
      I would have thought they would have got a stable App BEFORE getting rid of the CR100.
        themetmanAuthor
        Contributor I
        August 23, 2018
        I have ended up getting a CR200 Controller from Ebay which I have to say was well worth it! It is a delight to use.....
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