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Contributor I
November 17, 2017

Sonos app constantly running

  • November 17, 2017
  • 25 replies
  • 11224 views
Hi I've been using the Sonos app for a while now, with no bother, today it's started running all of the time in the background. I don't seem to be able to kill it, re-starting the phone has no effect. I have a Google Pixel 1 running the latest version of android.

I don't need or want it running all the time.

How do I switch it off???
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25 replies

Lyricist III
July 20, 2018
I got a Sonos one set up (4 of) a few days ago.
I'm using a Moto G5 on Android 7 + updates and even with the Sonos app cleared (shutdown) and notifications off and not starting the app for hours it's still using just 1% less or equal to the screen at any given time! The screen is on bright BTW as it's a sunny summer!

I'll try reinstalling it but as I only added it a few days ago I don't expect any difference.

Pretty bad for a music app to drain the battery flat in a few hours. It's not the only beef I have with the Sonos set up but that involves Alexa so I won't go into it here.
Lyricist III
July 20, 2018
Forgot to say, we also have the Sonos app on a Lenovo Yoga tablet that's running Andoid 6 - Sonos doesn't even feature in the most battery using apps under the same usage conditions!
Updates are not not always improvements!
Contributor I
July 20, 2018
Sonos app is now the biggest battery drain on my Android phone, even on days where I have not used the app at all from my phone. No choice but to uninstall. Since last charge, Sonos app 13% battery use, screen, 4%. Totally unacceptable. I dont expect to have to find the secret magic combo of settings to make an app work correctly, I have a right to expect it to work and not have a detrimental effect on the device it is installed on.
Trending Lyricist I
July 22, 2018
Same here - more battery usage than the screen. Even with notifications and lock screen off! No choice but to uninstall the app.. I've only noticed this behaviour since the latest update 9.0.1.
Lyricist III
July 22, 2018
The plot thickens.
I downloaded 9.0.1 to my wife's Nokia 5 phone. That runs Android 7.1.1.
After a whole day of using Sonos and leaving it in the background running, it doesn't even feature on the battery usage list!

It's the 9.0.1 version on her Android 6.0 tablet too btw.

I've just reinstalled it on my Moto G5 (Android 7.0) to see what it does..

Previously it was using similar and sometimes more than the screens 15%, even when closed and notifications blocked.
I'll be back..
Trending Lyricist I
July 22, 2018
I'm running Android 7.1.2 (Lineage 14.1) on a Samsung Galaxy S5, if that's any help. But I'm not sure if here is the right place to expect help from Sonos as the original question has been marked as answered. I suggest you start another question (I've done that too). BTW - if you look at the reviews for the Sonos app on the Google Play site, there are loads of people all saying the same thing about 9.0.1.
Lyricist III
July 22, 2018
Thanks for that is not noticed 😉
Lyricist III
July 23, 2018
I have been in contact with customer services. They wanted more information.
I did a clean install of the app at 09:15 this morning. Opened the Sonos app. Cleared it, stopped the notification and let it run. By 14:45 it had eaten 15% of my battery and 462mAh. Screen had used 568 - been using it in bright light..
All the other processes were down in the 4 or 5% territory.

I took screen shots of everything. Also the battery screen shots of the Nokia phone and Lenovo tablet that work just fine.
By 15:30 battery was vetting critical.
Diagnostic was sent as requested.
Sent in all the details.

Sonos customer support came back and requested I call the support line.

After a bit of a wait and going through things, seeing the high battery usage, low network use, the best 'workaround' they supplied was to go into into settings / developer / Running services and stop the Sonis entries from there.
Not much better than uninstalling and reinstalling really.
Still I have a bug report number and it will be going to the developers for analysis.
Trending Lyricist I
July 23, 2018
Thanks for the feedback. I sent support a tweet but they haven't got back to me yet. Might as well just phone the helpline, I suppose. If enough of us log this fault maybe they'll get around to fixing it.
Lyricist III
July 23, 2018
I've been discussing with them on messenger. Very responsive..
Yes, the more the merrier!