Contributor I

Answered

Sonos app asks to be updated. Even though it’s version 9.2

Forum|Forum|7 years ago
October 20, 2018
12 replies
1265 views

I open the Sonos app
It asks me to add a speaker
I press the plus icon to add speaker
I see a screen asking me to update the app
I press update (despite my app being 9.2 - latest version)
It opens the App Store, shows Sonos app
I can’t see any option to ‘update’
I press open
Same thing happens
Asks me to add a speaker,
Before I can do that I must update...
Urgh.

Help.

I’ve deleted the Sonus app and reinstalled it from the App Store. Still does the same thing.

Is this a know bug in 9.2?

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Best answer by Ken_Griffiths

Stephenbdm,

I think there is actually a new minor update due out v9.2.1 (not sure?) ...perhaps your local App Store hasn’t yet got the update for some reason. Maybe try again in a short while.

Check to see if all your devices have the same version in the 'About my Sonos System' list in the App Settings... check each device in the list.

Smilja

Did you restart your iPhone after deleting the Sonos app (before reinstalling it from the App store)?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

S

stephenbdmAuthor

Contributor I

Thanks for the reply. I hadn’t tried that. Unfortunately, deleting the app, restarting the phone and then reinstalling the app doesn’t fix the problem.

Still can’t get out of the ‘update the app loop’. Even though I’m running version 9.2.

Anyone got any further advice?

Ken_GriffithsAnswer

Stephenbdm,

I think there is actually a new minor update due out v9.2.1 (not sure?) ...perhaps your local App Store hasn’t yet got the update for some reason. Maybe try again in a short while.

Check to see if all your devices have the same version in the 'About my Sonos System' list in the App Settings... check each device in the list.

S

stephenbdmAuthor

Contributor I

Ah. I’m I the UK, just checked the App Store, 9.2 is the latest version showing at the moment (21st October).

I’ll keep an eye on the App Store, hopefully this will be fixed when 9.2.1 appears in the UK App Store.

controlav

Lead Maestro

I am not so sure. My iPhone is running 9.2 and allows me to Add Speaker: I think 9.2.1 is Android only.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

I am not so sure. My iPhone is running 9.2 and allows me to Add Speaker: I think 9.2.1 is Android only.

Oh that’s perhaps correct, I am using both types of controller.. though much prefer iOS (iPad) these days. It’s easier to see ? the screen with the old peepers.

S

stephenbdmAuthor

Contributor I

False alarm. Ha ha. User error. I’m a bit embarrassed to admit... the Sonos speaker had been turned off!!! As soon as I turned the speaker back on (at the wall) it worked. What a plonker. :D

The app mentioned something about ‘Sonos system found’ or something along those lines - that threw me as I thought it meant the speaker was on. I forgot I’d turned it off at the wall before I went away on holiday for a week. Ha ha. Ah well. Thanks for everyone’s help. Mark as ‘solved’.

Ken_Griffiths

Stephenbdm,

Ah.. At least 'all’s well that ends well'. Thanks for letting us know the outcome. These kind of things can happen to anyone of us. Glad you’re all sorted.

Airgetlam

OK, as a US resident, I have to ask. What's a "plonker"?

Bruce

Stanley_4

Grand Maestro

Someone full of plonk? (cheap wine)

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