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dmylrea
Enthusiast I
August 3, 2018

Sonos app 9.0 switches rooms and loses contact with Players

  • August 3, 2018
  • 47 replies
  • 1506 views
Long time Sonos user. It used to be rock solid. Not any more. We have 4 Zone Players in the house (no PLAY speakers), and since the 9.0 app, it's practically unusable.

Our zones are Office, Shop, Living Room, and Pool. 95% of the time I am using it in Shop with an Amazon Fire tablet (new model). What happens is the controller app in the shop will randomly switch the room to Pool. Sometimes I can switch back to Shop, and other times Shop is completely missing, with the only room available to choose it Pool. Quitting the app doesn't work. I have to go into settings / advanced and do a reset controller. All the rooms come back and Shop is now selectable and works.

Other times, it switches to Pooll all by itself, and when I choose Shop, it says "Sonos Player not found" (or something similar). Again controller reset in the app fixes it. But most of the time, I can just go to Rooms, select Shop and start playing again.

The other issue/annoyance that has existed since V8 is that my Now Playing screen will drop down, and the tablet is left with whatever screen was up before I started playing. I can touch the arrow to raise up the Now Playing screen and it will just randomly drop down by itself. It never used to do that. It would always leave Now Playing up (even when music has been stopped) making it an easy one-touch to start playing again.

I have put in a brand new Fire HD8 tablet, loaded the latest Sonos app, but these issues remain. I have also tried connecting to different WIFI (a temp WIFI AP a few feet from the tablet in the Shop) and had even tried enabling the option to use SonosNet instead of WIFI, but no difference.

All my Zone Players are wired to ethernet. In the shop, the ZP:Connect is about 6 ft from the tablet.

I would like to submit diagnostics from this tablet. Please advise.
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      47 replies

      Show previous replies
      JohnG666
      Enthusiast II
      August 19, 2018
      It wasn’t specified what the bug was but it said that it was a software issue that was causing my problems of the app keep changing rooms etc. I’d tried all sorts - I’m glad I didn’t have to go to the expense of getting a new router to try and rule my router out of the equation- I would have been even more annoyed then. I have wasted many hours of my time though having to prove it’s nothing to do with my hardware.
      dmylreaAuthor
      Enthusiast I
      August 22, 2018
      Well, it was too good to be true. I did get to enjoy a few days of trouble-free SONOS (the way it used to be), but alas, my android tablet has started doing the same things the Fire Tablet did. Changing rooms, losing control of the ZP, album info in the Now Playing screen getting stuck while the music queue plays on, etc.

      Same crap. And, of course, Sonos closed the ticket I had open.

      I'll just wait for the updated app. With any luck they'll have figured it out. (who am i kidding!)
      Airgetlam
      Airgetlam
      August 22, 2018
      I'm pretty sure you can just contact Sonos and ask them to reopen the ticket.
      Bruce
      dmylreaAuthor
      Enthusiast I
      August 22, 2018
      I'm pretty sure you can just contact Sonos and ask them to reopen the ticket.

      Having read through some of the many recent negative reviews of the Sonos app on the Play Store, most of which describe similar issues to mine, I've come to the conclusion that it's not me, it's them. And I think they know it's them, but they persist in wasting my time trying all sorts of things that they know aren't going to fix it. Now they want to call me and take control of my computer.

      Maybe I'm wrong, but I'll wait until the next revision is released. It's been a while since there was an update, so it should be soon.
      Airgetlam
      Airgetlam
      August 22, 2018
      My apologies for wasting your time.
      Bruce
      Ewan_1
      Trending Lyricist I
      September 6, 2018
      Well, I've left this a while to make sure I wasn't getting what was happening before when I thought the problem was fixed then re-appeared after a few days!

      So basically done everything with the network, even changed my hub to another unit (same type), replaced switches and cables, done full reset on Sonos (careful everything goes, your favorites, music library, the lot - make sure you know your settings / file paths etc. if you do this. I was pre-warned so it was cool) - Anyway in the end none of this made any difference the problem came back after several hours.

      Got really miffed again so deleted the Sonos app from all devices in the house, which consisted of Android and Apple devices. Then re-installed the app on only 1no device - Android phone and guess what it's been perfect since never missed a beat (litterally). Couple of times I've though "here we go" but it's just the app being a bit slow at times.

      Not sure if there was some kind of bug on one device or cross platforms, but my issue has gone!!

      I will add the app back onto other devices in time and see what happens - hopefully nothing will and I can get back to loving my Sonos.

      I did in the past think the issue started when a certain device came home but couldn't pin-point it.
      jgatie
      jgatie
      September 6, 2018
      There is almost never a reason to do a factory reset on a single Sonos unit, never mind your entire system, thus trashing all settings and playlists.
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