Enthusiast I

Sonos app 9.0 switches rooms and loses contact with Players

Forum|Forum|8 years ago
August 3, 2018
47 replies
1506 views

Long time Sonos user. It used to be rock solid. Not any more. We have 4 Zone Players in the house (no PLAY speakers), and since the 9.0 app, it's practically unusable.

Our zones are Office, Shop, Living Room, and Pool. 95% of the time I am using it in Shop with an Amazon Fire tablet (new model). What happens is the controller app in the shop will randomly switch the room to Pool. Sometimes I can switch back to Shop, and other times Shop is completely missing, with the only room available to choose it Pool. Quitting the app doesn't work. I have to go into settings / advanced and do a reset controller. All the rooms come back and Shop is now selectable and works.

Other times, it switches to Pooll all by itself, and when I choose Shop, it says "Sonos Player not found" (or something similar). Again controller reset in the app fixes it. But most of the time, I can just go to Rooms, select Shop and start playing again.

The other issue/annoyance that has existed since V8 is that my Now Playing screen will drop down, and the tablet is left with whatever screen was up before I started playing. I can touch the arrow to raise up the Now Playing screen and it will just randomly drop down by itself. It never used to do that. It would always leave Now Playing up (even when music has been stopped) making it an easy one-touch to start playing again.

I have put in a brand new Fire HD8 tablet, loaded the latest Sonos app, but these issues remain. I have also tried connecting to different WIFI (a temp WIFI AP a few feet from the tablet in the Shop) and had even tried enabling the option to use SonosNet instead of WIFI, but no difference.

All my Zone Players are wired to ethernet. In the shop, the ZP:Connect is about 6 ft from the tablet.

I would like to submit diagnostics from this tablet. Please advise.

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Ewan_1

Trending Lyricist I

Cheers I'll try another router reboot. Tried it a few times before, fixes things only for a short time. I've also went fixed IPs too. I was away for 2 weeks put everything off except the main router too but problem was back after a few days. Unless my router is dodgy. It's a Plusnet hub, under a year old, but probably not the best.

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vphagura

Contributor I

I have a similar issue and posted a question too: https://en.community.sonos.com/troubleshooting-228999/connect-amp-disconnecting-from-the-controller-6810940

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dmylreaAuthor

Enthusiast I

I should reiterate there that for me (the OP), that merely selecting "Reset Controller" in the Sonos app advanced settings brings back the dropped / missing Zone Players. Now, if it were some sort of network/DNS/IP/Router issue, then merely resetting the app shouldn't bring back the Zone Players. So far, I haven't been convinced it's not some screw-up in the app.

As far as the app just switching rooms randomly, nothing changes in my network that often that would cause a ZP to disappear. Since everything is on my local network, it isn't a router issue.

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Ewan_1

Trending Lyricist I

Thinking about it. Sometimes when my players have disappeared randomly from Sonos they are still listed on my router IP list. Could be the list hasn't refreshed or the players are still indeed on my LAN

Airgetlam

Yea, I'd suggest that even if the "reset controller" is indeed working, it could be just catching the next time that the duplicate IP address bounces from and to your Sonos, and it catches the new connection while it's up. The biggest issue with duplicate IP addresses is that they're incredibly hard to see on all of the servers I've ever had. The server only takes a snapshot of what is connected at a particular moment, and none of mine have ever shown "and this has been connected for X amount of time", which would be the key thing to identifying duplicate IP address issues. Of course, I've got about 70 random things connected to my wifi, so it's hard for me to remember them all at any particular moment, which is one of the reasons I went with the DHCP reservations, after a minute or two of reading to figure out how to do it.

So it's still possible in my mind that it is indeed a duplicate IP address, and you're losing contact momentarily, and then it's catching back up. And it being local means it probably is indeed your router, rather than anything outside of your local LAN. Duplicate IPs can occur with both wired and wireless signals, too.

I'd definitely try the refresh of unplugging all Sonos devices, then rebooting the router, and plugging back in each Sonos device one at a time, allowing each to boot up before moving on to the next. At the very least, it won't hurt anything.

But if none of that works, I'd definitely recommend that you submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. In skimming the thread, I didn't see one indicated from you, so it might be helpful. Especially if you think there's a screw up in the app, the diagnostic should reveal what's causing the speakers to fail.

I doubt it is the app, but I've been wrong before, and will be wrong again. Give them that diagnostic, then call in, and see what they say. Or try the Twitter or Facebook contact points, if that's more convenient to you.

Bruce

Stanley_4

Grand Maestro

I've found nmap to be fairly good at tracking IP addresses for this sort of thing, it shows the responses from the network, not cached data from a server or router.

code:

stan@dell-3620:~> nmap 172.16.1.1-254   
Starting Nmap 7.70 ( https://nmap.org ) at 2018-08-06 13:37 MST

Nmap scan report for SonosZB-4C.home (172.16.1.110)
Host is up (0.00047s latency).
Not shown: 999 closed ports
PORT     STATE SERVICE
1443/tcp open  ies-lm

Nmap scan report for SonosZP1-04.home (172.16.1.120)
Host is up (0.0011s latency).
Not shown: 999 closed ports
PORT     STATE SERVICE
1443/tcp open  ies-lm

Nmap scan report for SonosZP3-6A.home (172.16.1.126)
Host is up (0.00050s latency).
Not shown: 999 closed ports
PORT     STATE SERVICE
1443/tcp open  ies-lm

Nmap scan report for SonosZP5-E2.home (172.16.1.132)
Host is up (0.0017s latency).
Not shown: 999 closed ports
PORT     STATE SERVICE
1443/tcp open  ies-lm

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Ewan_1

Trending Lyricist I

Ok cheers. Some things to try. I'll feedback what happens for me

Stanley_4

Grand Maestro

Things to look for is always a fun game to play when presented with networking issues, some aren't obvious.

I'd start with the nmap above to get a list of what Sonos device is currently answering at each IP address.

Next I'd check the "About My Sonos System" on each of your controllers and see what IPs they are each showing.

Last look at your DHCP server's logs and see what activity they show for your Sonos gear's MAC addresses.

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Ewan_1

Trending Lyricist I

Ok just had a wee flicker of the issue. Resumed a playlist on my Connect, then after 1 song, shown track stopped updating and when i try to skip or pause etc...I get "unable to play the seleceted....". When I did the About My Sonos System, my 2 Play5s gave full info, but the Connect only had the player name and Connect....nothing else

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Ewan_1

Trending Lyricist I

My Connect is the player hardwired too, fixed IP. I also can't submit diagnistics when this happens. It's not always the Connect either

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