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dmylrea
Enthusiast I
August 3, 2018

Sonos app 9.0 switches rooms and loses contact with Players

  • August 3, 2018
  • 47 replies
  • 1506 views
Long time Sonos user. It used to be rock solid. Not any more. We have 4 Zone Players in the house (no PLAY speakers), and since the 9.0 app, it's practically unusable.

Our zones are Office, Shop, Living Room, and Pool. 95% of the time I am using it in Shop with an Amazon Fire tablet (new model). What happens is the controller app in the shop will randomly switch the room to Pool. Sometimes I can switch back to Shop, and other times Shop is completely missing, with the only room available to choose it Pool. Quitting the app doesn't work. I have to go into settings / advanced and do a reset controller. All the rooms come back and Shop is now selectable and works.

Other times, it switches to Pooll all by itself, and when I choose Shop, it says "Sonos Player not found" (or something similar). Again controller reset in the app fixes it. But most of the time, I can just go to Rooms, select Shop and start playing again.

The other issue/annoyance that has existed since V8 is that my Now Playing screen will drop down, and the tablet is left with whatever screen was up before I started playing. I can touch the arrow to raise up the Now Playing screen and it will just randomly drop down by itself. It never used to do that. It would always leave Now Playing up (even when music has been stopped) making it an easy one-touch to start playing again.

I have put in a brand new Fire HD8 tablet, loaded the latest Sonos app, but these issues remain. I have also tried connecting to different WIFI (a temp WIFI AP a few feet from the tablet in the Shop) and had even tried enabling the option to use SonosNet instead of WIFI, but no difference.

All my Zone Players are wired to ethernet. In the shop, the ZP:Connect is about 6 ft from the tablet.

I would like to submit diagnostics from this tablet. Please advise.
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      47 replies

      JohnG666
      Enthusiast II
      August 3, 2018
      I’m getting this happen as well. I’ve put my comments in the thread about the latest iOS app freezing if you need to see my comments. I tried the Android app on my phone and this is starting up with the wrong zone occasionally as well - I closed the app whilst it was on the Lounge zone and when I restarted it again it was on the ZP90 Office zone.

      The iOS app has also unknown to me started the ZP90 Office zone playing when it was supposed to be stopping playback on the Lounge zone. My ZP90 was therefore playing continuously without me knowing for a couple of days.

      I’ve had a long phone chat with Sonos support and sent a few diagnostics off but haven’t heard back for a day and a half.
        dmylreaAuthor
        Enthusiast I
        August 3, 2018
        I have had that, also where I press STOP to stop playing, and the controller screen shows stopped, but the music is still playing. Quit the app and the music is still playing.

        There is some sort of huge disconnect between the controller app and the device itself.
        JohnG666
        Enthusiast II
        August 3, 2018
        I have had that, also where I press STOP to stop playing, and the controller screen shows stopped, but the music is still playing. Quit the app and the music is still playing.

        There is some sort of huge disconnect between the controller app and the device itself.

        Agreed. I’ve had exactly that happen a couple of times as well. It’s like it’s forgotten which zone it’s controlling and what state the player is in (play/stop)

        In addition to that I’ve then left it for a minute or so after that has happened and then it displays the splash screen as if it has restarted the app.
          amun
          August 3, 2018
          I have had that, also where I press STOP to stop playing, and the controller screen shows stopped, but the music is still playing. Quit the app and the music is still playing.

          There is some sort of huge disconnect between the controller app and the device itself.

          Agreed. I’ve had exactly that happen a couple of times as well. It’s like it’s forgotten which zone it’s controlling and what state the player is in (play/stop)

          In addition to that I’ve then left it for a minute or so after that has happened and then it displays the splash screen as if it has restarted the app.
          Yes, I've been seeing the same sorts of problems, but not on 9.x - I'm currently on 8.6 - mine mainly goes wrong on my android phone, though.
            JohnG666
            Enthusiast II
            August 4, 2018
            Someone on another forum I visit is reporting this same problem on the ios app. It’s gone quiet from Sonos support. I’ve replied to their support email 3 times with new information and updates and never received a reply
              dmylreaAuthor
              Enthusiast I
              August 4, 2018
              Someone on another forum I visit is reporting this same problem on the ios app. It’s gone quiet from Sonos support. I’ve replied to their support email 3 times with new information and updates and never received a reply

              Pretty quiet here, too, on this issue considering not a single response from a Sonos person. I appreciate the feedback about iOS having similar issue. At least I know it's not me, it's them. Thanks.
              Stanley_4
              Stanley_4
              Grand Maestro
              August 4, 2018
              At least they gave us the option of having the pop-up warning box so I won't be blasting the sleeping wife awake when the controller decides that it is tired of being hooked to the garage and magically changes to the bedroom!
              JohnG666
              Enthusiast II
              August 4, 2018
              At least they gave us the option of having the pop-up warning box so I won't be blasting the sleeping wife awake when the controller decides that it is tired of being hooked to the garage and magically changes to the bedroom!

              Sadly that setting doesn't come into play when it screws up and controls the wrong zone 😞
              dmylreaAuthor
              Enthusiast I
              August 5, 2018
              Oh!! I forgot to mention another V9 "feature" -- where the now-playing screen gets stuck on a particular song at random! Yes, my Sonos is playing normally, but I look at the tablet and the Sonos Controller shows an album and song from 10 minutes ago. While the music has been progressing, the information in the Sonos app isn't. The time counter below the album art is happily incrementing on, yet shows 0:00 remaining. I watch this for a few more songs, and finally I saw a message that read something like "connecting Sonos to your WiFi...". What does that mean? I don't have Sonos configured to use my WiFi. All my Zone Players are wired!

              I also moved the affected tablet to a location that is a few feet from the WIFI access point. No change. Still changes rooms by itself and gets stuck showing album info whilst the music plays on.

              In case anyone from Sonos sees this post (not holding breath), and would like a diagnostics dump from my Sonos software, it's likely a treasure trove of useful bug information.
              JohnG666
              Enthusiast II
              August 5, 2018
              I wondered if it was my WiFi causing the problems with the ios app as the ios devices have to connect to your WiFi to then control the Sonos system. So I loaded the Android app onto my phone and set that up to use the Sonos Mesh instead of my home WiFi. It is still changing rooms like the ios app does so I have ruled out my WiFi as my zones are mostly connected by cat5.
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