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rak1065
Contributor I
May 19, 2019

Sonos App

  • May 19, 2019
  • 32 replies
  • 4147 views
I use Apple Music (my reasons don’t matter) and I have a number of older Sonos products - mostly the the 5 Sonos Connects that I paid a lot to have installed to stream music throughout my house. Since these older devices cannot support Apple Airplay2, I cannot stream from the Apple Music app to them. So, I am stuck with the horrible, terrible, bordering on useless Sonos app and its poor, poor, poor integration with Apple Music.

Can someone recommend a solution to this?

Sonos support suggested grouping rooms with my other devices that do support Airplay2, but of course that does not work in my house, for a reason I cannot figure out. After trying 5 times even Sonos support gave up.

I need some hope and a better solution.
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      106rallye
      106rallye
      October 23, 2020

      As I understand it the app shows how your system connects to Amazon and Spotify. It looks like it fails to load if it can’t connect to your system. That your wifi works well for other systems is no guarantee for Sonos. Please try and solve this with Sonos.

      Airgetlam
      Airgetlam
      October 23, 2020

      Network issues would rather precisely explain why the app freezes, as it is relying on a connection between your controller and the app running on the speakers. The ‘controller app’ is merely a presentation layer communicating with the system that runs on the computer in each speaker. If the controller is unable to reach the speakers, it will ‘freeze’. Similarly, being unable to connect with the system running on the speakers, it has no data to display, and you get grey bars. 

      Bruce
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