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Dec 16, 2017 10:12 AM UTC

Sonos account now required just to add a speaker?!

Why am I now being forced to create and link a Sonos account to the controller just to be able to add speakers to the system? There is absolutely no reason why this needs to happen.

Poor form Sonos. This should be an optional step. As such, I will no longer be buying any more devices.
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    54 replies

    Contributor I
    Oct 9, 2018 8:01 PM UTC
    Interesting debate in this topic. I just asked about the future of the account for another reason but this alone is a good reason to stop buying and using Sonos players. Do Sonos players actually stop working when they can’t reach the Sonos servers? And is it impossible to change your setup in this case? That would be a real dealbreaker...
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    Airgetlam
    Oct 9, 2018 8:24 PM UTC
    No, they don't stop working if they can't reach the Sonos servers. However, they do need to hit the Sonos server when they're being set up for the first time. Once that's occurred, you can disconnect the outside world, and use them locally. It's part and parcel of buying an internet enabled speaker system.

    When I moved recently, I didn't have outside internet service for several weeks in my home, yet my Sonos devices continued to play without issue from my NAS.
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    Bruce
    Stanley_4
    Grand Maestro
    Oct 10, 2018 3:35 AM UTC
    If I was going to operate mine offline for a long time I think I'd redirect the Sonos NTP queries to a local NTP server just to keep the system clocks happy. I don't see anything indication peer-to-peer clock sync without the external NTP server in the data we still have access to.
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    Lyricist I
    Nov 3, 2018 9:05 AM UTC
    An account was required back in 2013, when I bought my first Sonos product, and has been down to the present day. Nothing new and, therefore, nothing particularly remarkable.

    Well, some - unlike others - have a offline wifi (for whatever reasons). Try connecting a new SONOS component there.. it simply does not work. Drives me crazy to jepardize my network just to connect a speaker. Next thing will be "cables" requiring a account just to power a lamp? WTF?
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    Nov 3, 2018 12:24 PM UTC
    No, they don't stop working if they can't reach the Sonos servers. However, they do need to hit the Sonos server when they're being set up for the first time. Once that's occurred, you can disconnect the outside world, and use them locally.
    Yes, that's what I thought until recently. When I rebooted a couple of devices recently after making a couple of changes, they wouldn't work at all until I allowed them access to the internet, when they burst into life.
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    controlav
    Lead Maestro
    Nov 3, 2018 2:19 PM UTC
    Many folks have been asking for increased security on their Sonos system. The login-verification when making certain system-level changes (eg adding devices) is Sonos's way of starting to do this.

    This same login is used to connect with the Sonos Cloud API, and as more third party devices/apps start using that, they too will require this account login. It is a secure way to verify users and match them to their systems.
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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Lyricist II
    Nov 5, 2018 10:27 AM UTC
    To the OP... do like many do and create an account called bingobingo@gmail.com use that to register everything, fill out random info for required fields and ignore the rest. For added secutiry use a vpn to another country to create the account... your mobile app auto logs you on so you’ll never be affected by it. Play the system. Give the least you can. The Reason nearly everything is account based these days is because we are all being tracked and all our online and mobile travels are are being collected and combined in huge big data cross referencing marketing databases. I work in the industry it’s scary. GDPR makes you feel safe however you can be identified simply from where your mobile phone rests at night. Rather than identify you by GDP inclusive data-points~ I’ll give you a number 007 . Totally compliant.
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    Enthusiast I
    Nov 5, 2018 9:36 PM UTC
    For me it really isn't the information, but what if this company goes belly up, never say it won't, but if it does, and you are now tied to an internet account in order to setup or re-setup your devices that could be a big issue for your speakers.

    This was something that happened with iRule home controller, you had to use their services in order to use the software. Well now the company is going under and stopping so you will not be able to do any updates etc to the software. I fear some hear are thinking the same thing.
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    jgatie
    Nov 5, 2018 11:12 PM UTC
    No, the vast majority are concerned with data harvesting and privacy, two items for which Sonos has clearly stated their policy, and these folks refuse to believe it.
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    Enthusiast I
    Nov 5, 2018 11:59 PM UTC
    I am more concerned with not being able to access or re-setup my system if I do not have access to the internet or if they decide to call it a day. That is one reason why I am not investing in more smart speakers. I would rather be tied to software playing my music, than to hardware and software. If a company stops making the software, I can still use my hardware with something else, but with Sonos, I am tied to the hardware and software. While I enjoy their services, and still really enjoy their products, I won't be expanding my system anytime soon, because this has me worried.

    I don't really care about the harvesting of data all to much. However I do find it kind of weird on why they would care what stations, songs, services, etc I am using and keep track of the times I am using them. I would be curious as to why they would need that level of granularity. Are there plans to sell this information?
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