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Sonos 14.18 Software Update - 5.1 Issue Still Present

Forum|Forum|3 years ago
October 18, 2022
31 replies
3604 views

Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update.

14.18

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Ken_Griffiths

I think perhaps a few people might have been somewhat confused by some of the ‘terms’ mentioned here, but maybe this news media article and YT video will help to clarify things:

G

GC3

Headliner I

I think perhaps a few people might have been somewhat confused by some of the ‘terms’ mentioned here, but maybe this news media article and YT video will help to clarify things:

At this point, it doesn't matter what sonos says or what independent test results indicate. Some folks lives have apparently been ruined beyond repair by this "14.12 killed my system” issue.

Ken_Griffiths

What I do know is that this update has wrecked the gen 2 sub. I have two play 5 Gen. 2s and a sub and the bass is way better with the sub turned off!. The sound is now terrible. It’s basically as if the sub has been disabled.

I assume others may go onto comment on that particular ‘bonded’ configuration @bockersjv, that’s if they’re seeing the same issue as you.

I’ve not seen others report it yet, as most recent posts seem concentrated on the fix to the audio quality issue that reduced Sub output for Arc, Beam, or Ray when paired with a Sub/Sub Mini whilst Trueplay was enabled, following the 14.12 update, but it’s still early days for the new 14.18 update, I guess.

Ken_Griffiths

At this point, it doesn't matter what sonos says or what independent test results indicate. Some folks lives have apparently been ruined beyond repair by this "14.12 killed my system” issue.

"Lives ruined beyond repair” …🤔? That’s also a ‘term’ I am unable to equate with, when it comes to a software issue with a Home speaker system, particularly considering everything else that is happening in the world these days.

S

slongChez

Trending Lyricist I

What I do know if that this update has wrecked the gen 2 sub. I have two play 5 Gen. 2s and a sub and the bass is way better with the sub turned off!. The sound is now terrible. It’s basically as if the sub has been disabled.

Is this with Trueplay off? Retuning with Trueplay after the update has fixed the issues for many folks, myself included. If you use the previous tuning, before the update, it won’t sound any better, but after doing a fresh tune, it sounds great again.

Ken_Griffiths

What I do know if that this update has wrecked the gen 2 sub. I have two play 5 Gen. 2s and a sub and the bass is way better with the sub turned off!. The sound is now terrible. It’s basically as if the sub has been disabled.

Is this with Trueplay off? Retuning with Trueplay after the update has fixed the issues for many folks, myself included. If you use the previous tuning, before the update, it won’t sound any better, but after doing a fresh tune, it sounds great again.

I think @bockersjv is talking about a different issue with the recent software update, if I’m not mistaken? It’s an issue he’s seeing with a stereo pair of Play:5 (gen2’s) bonded to a Sub. It appears having the ‘bonded’ Sub results in little, or no, Bass …and switching off the Sub restores the Bass.

Trueplay tuning apparently makes no difference to the issue he’s encountering.

It will be interesting to see if others with that same hardware setup report having a similar, or different, experience. I’ve not (yet) personally seen any similar reports.

bockersjv

Local Superstar

My experience was with 5s and a sub for music playback.

However…….

After much experimentation and frustration I tried a power cycle of all the speakers in that room.

Normal service and sound is back again. 😎😎

So my advice to anyone not seeing improvements after 14.8, try a power cycle of all the speakers in that room.

L

ledzep1

Headliner II

It is fixed!

We have had official statement its fixed and even Peter Pee has done tests to show its fixed.

M

ma.hobson

I'm not to sure this issue has been fixed?

I've updated to 14.18, my app shows 14.18 in system info, but none of my speakers have done an update, and the sound profile is no different to the previous 14.16 software

Still lacking the base and volume issue, this is a 5.1 dual sub set up, can anyone advise?

Ken_Griffiths

I'm not to sure this issue has been fixed?

I've updated to 14.18, my app shows 14.18 in system info, but none of my speakers have done an update, and the sound profile is no different to the previous 14.16 software

Still lacking the base and volume issue, this is a 5.1 dual sub set up, can anyone advise?

Have you simply updated the controller App and are still to update your speaker firmware, perhaps 🤔?

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