Someone logged me out of my sonos account on one of our Sonos systems

Forum|Forum|3 years ago
January 3, 2023
4 replies
454 views

Hi. When a guest was visiting our home, they logged me out of my sonos account on my sonos system, so they could log into their account and play their music. They didn’t log out and now I can’t get into my “account” on the system. How do I log them out and get back to my account?

Sonos Account

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Best answer by Ken_Griffiths

The OP’s post made me think their visitor ’may’ have factory reset one of their Sonos speakers and set it up for use with their own Sonos App/Mobile controller - but that’s just a bit of a guess on my part, until things have been clarified.

If true though, then it’s perhaps just a case of FR-ing the device and adding it back to the original Sonos HH.

Personally speaking, depending on the circumstances, I would maybe consider changing the routers WiFi/Admin passwords too, if the ‘guest’ were given those, or perhaps they were able to obtain them from a label on router during their visit.

Mr. T

I would try the Transfer System Ownership option in the app where you would input your own email/password.

J

John B

Hi. This question does not quite make sense to me. He cannot log into his own Sonos system when in your home. The system is stored on the speakers. His system is on his speakers in his home.

So are we really just talking about a music service account,:such as Spotify?

And what do you mean by 'one of our Sonos systems' ? How many do you have?

Stanley_4

Grand Maestro

Not a solution but this makes a good case for having a “Guest WiFi” that keeps visitors from messing about with your stuff.

Ken_GriffithsAnswer

The OP’s post made me think their visitor ’may’ have factory reset one of their Sonos speakers and set it up for use with their own Sonos App/Mobile controller - but that’s just a bit of a guess on my part, until things have been clarified.

If true though, then it’s perhaps just a case of FR-ing the device and adding it back to the original Sonos HH.

Personally speaking, depending on the circumstances, I would maybe consider changing the routers WiFi/Admin passwords too, if the ‘guest’ were given those, or perhaps they were able to obtain them from a label on router during their visit.

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