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64 replies

Lyricist I
May 24, 2024 7:09 PM UTC

The new app and its UI is total crap. I love the speaker sooo much! The new app became so complicated in use and lost important functions like  sleep timer. Sonos big step back!

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Lyricist II
May 24, 2024 7:58 PM UTC

I agree this programmer doesn’t have a clue Sonos better fix this asap before they lose customers 

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Lyricist II
May 24, 2024 8:42 PM UTC

buy a Gosund smart plug plug the speaker into it set a schedule on the plug to turn on/off it’s a little pain compared to what he had but it works until they find a real programmer to fix this major screw up 

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Lyricist I
May 27, 2024 5:06 AM UTC

Why remove the sleep timer with the latest update??

PLEASE BRING THIS FEATURE BACK!!!!

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Trending Lyricist I
May 27, 2024 8:24 PM UTC

Why remove the sleep timer with the latest update??

PLEASE BRING THIS FEATURE BACK!!!!

Mid-June. Just hope it comes back before my vacation! 😂

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Lyricist II
May 28, 2024 7:34 AM UTC

I'm a long time Sonos user and seem to remember a previous UI upgrade that added nothing but frustration to the experience.  They never learn.  Clearly the release date took priority over usability.   Sadly, my 84 year old mother in-law had mastered the previous interface and won't ever get along with the new, stupid, drag up interface.   She has an iPhone and no chance to roll back to the previous version.   

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Lyricist II
May 28, 2024 8:30 AM UTC

This is an incredibly backwards and short-sighted decision that will likely bite you in the posterior.

 

A major UI overhaul (which is arguably more complex than the previous experience and thus, worse) just in order to add some *shine*, while ignoring the information architecture and intuitiveness AND functionality that I'm sure your metrics would show are key to many, many customers is... Harakiri is the first word that comes to mind.

 

Saying this as a tech worker who's worked at tech companies of all sizes and in the roles I'm calling out here: the product manager and designer who agreed to do this have failed in their job of customer advocacy.

They bent over backwards to accommodate business needs just in order to ensure software support for the new headphones.

 

Hint: maybe angering long-time, loyal customers, and making sure they complain loudly isn't the best way to launch a new product.

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Lyricist I
May 28, 2024 8:41 AM UTC

Sleep timer is needed for the speaker in our sons bedroom! Don’t wait for this update!!! Should’ve never been removed in the first place!

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Contributor I
Jun 1, 2024 5:26 AM UTC

Sonos continues to fail its customers. Like others I am moving on to alternatives. 

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Lyricist I
Jun 3, 2024 8:38 AM UTC

To add to this major oversight by Sonos ( yup, the new app is definitely a downgrade), Sonos is unable to even provide a timeline to get the app back up to its’ former functionality. Holding off on procuring any new Sonos products. 

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