Skip to main content
Lozboz
Chromatic Producer I
October 6, 2017

Show some courage Sonos... Withdraw the new App

  • October 6, 2017
  • 41 replies
  • 1728 views
Sadly SONOS have enough on trying to get the buggy voice integration software stable and addressing users being disappointed and underwhelmed by the lack of functionality.

The competition are almost upon them....

From CNET this morning...

Sonos executives must be looking at vast tech companies making smart speakers and resisting the urge to hum a dirge.

Amazon launched its latest Echos last week. Google on Wednesday presented its new Homes -- including a charmingly unattractive Max that claims to offer quite a boom. Then there's Apple, whose music-based HomePod comes to market in

Common sense would be to heed the adverse feedback on the new app and revert to the old version, which had few issues being raised. Or at least give the user the choice.

I know that 'Sonos knows best' is value often perceived by customers but carrying on regardless over this issue could be huge distraction and add to what must be a worrying time for the company.

Show some courage Sonos... Withdraw the new App
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      41 replies

      Show previous replies
      Danz102
      Contributor I
      October 6, 2017
      New app? I feel I am getting old as I am not able to figure out how to switch rooms and to select favorites. I would love to switch back. Please tell me how
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 6, 2017
        New app? I feel I am getting old as I am not able to figure out how to switch rooms and to select favorites. I would love to switch back. Please tell me how
        Just pull the "Now playing" down, and press the tab at the bottom called "Rooms".

        We don't have the option to roll back to older apps, they'd be missing a lot of options with the players updated. But the app will keep improving, so if you don't like something, make sure you share your feedback.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        keeper
        Enthusiast I
        October 6, 2017
        No going back sorry

        Hi Phil,

        I'm sorry to hear that you're not enjoying the new app. I hope you'll give it some time, as it's fewer clicks to play your favorites (and do most things) now.

        We tested with thousands of customers to make sure it was going to allow people to get their music playing faster (and easier to group rooms, etc.). We're confident it's a step in the right direction so I hope you'll give it a chance.

        Best Regards,
        Patrick
        ______

        Patrick Spence
        Sonos | Chief Executive Officer | patrick.spence@sonos.com
        upstatemike
        October 7, 2017
        I still fail to see why the app had to go back 3 steps as far as usability is concerned. I was very happy with the previous version

        3 steps back sounds pretty good to me. I am currently at 6.21 and have been reluctant to do any upgrades due to the changes to queue management. Are you saying this latest firmware reverts back to something functionally close to where I currently am with 6.21?
        Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
        jgatie
        jgatie
        October 7, 2017
        Oh jeez. :8
        upstatemike
        October 7, 2017
        Oh jeez. :8

        Profound comment. Thanks for the input.
        Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
        jgatie
        jgatie
        October 7, 2017
        Oh jeez. :8

        Profound comment. Thanks for the input.

        I supply what is fitting. You are quite welcome. 😉
        JohnG666
        Enthusiast II
        October 7, 2017
        No going back sorry

        Hi Phil,

        I'm sorry to hear that you're not enjoying the new app. I hope you'll give it some time, as it's fewer clicks to play your favorites (and do most things) now.

        We tested with thousands of customers to make sure it was going to allow people to get their music playing faster (and easier to group rooms, etc.). We're confident it's a step in the right direction so I hope you'll give it a chance.

        Best Regards,
        Patrick
        ______

        Patrick Spence
        Sonos | Chief Executive Officer | patrick.spence@sonos.com

        If it is quicker with the new app will you please prove and explain that to the majority of us who are finding it more fiddly and more steps to be able to do things. I've mentioned this before but I've been writing commercial software for over 30 years now and so I'm not thick, but I'm struggling with this new app. I'm also struggling at the moment how anyone involved with it could have thought that it was good enough for Sonos.

        I liked the previous version of the app right from the start so there's either some serious miscommunication going on here and we are all using it wrongly or Sonos are deluding themselves.
        chicks
        chicks
        October 7, 2017

        I liked the previous version of the app right from the start so there's either some serious miscommunication going on here and we are all using it wrongly or Sonos are deluding themselves.

        The last major UI update caused a much larger kerfluffle. Dozens of whiners back then. This thread is nothing in comparison, lol.
        JohnG666
        Enthusiast II
        October 7, 2017

        I liked the previous version of the app right from the start so there's either some serious miscommunication going on here and we are all using it wrongly or Sonos are deluding themselves.

        The last major UI update caused a much larger kerfluffle. Dozens of whiners back then. This thread is nothing in comparison, lol.

        I really don't care about that. What has that got to do with people having problems with the new app? I'm not out to cause problems or anything like that, I just want my 5 zone Sonos investment to be enjoyable again.

        I am now using my CR200 and CR100 controllers instead of the ipad app because they are more usable to me at the moment and that is not a good thing.

        Removed the rest of my post here as I don't want to stoop to the level of the insulting people on here.
          Show more replies
          Terms & ConditionsAccessibility statement