Contributor I

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Same account but different speakers show on different phones using S2 app

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My husband and I both have iPhones and the S2 app. We use the SAME log-in on both phones - same wifi network - HOWEVER, I see some speakers on my phone and he has the others showing on his phone. So basically, it it impossible to show ALL speakers on the network with the SAME log-in. What the heck is happening? Constant issues lately….HELP!

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Corry PAnswer

Sonos Staff

Hi @AprilDarling

Welcome to the Sonos Community!

Do you have multiple WiFi access points? If so, then it may depend on which one your phone is connected to, and which one certain Sonos devices are connected to. This is by no means how things should work, of course, so I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network..

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try rebooting your router and phones.

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"Receive with simplicity everything that happens to you." - Rashi

A

AprilDarlingAuthor

Contributor I

Thanks! Tried rebooting router and also unplugged and restarted all speakers :/ No luck

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jgatie

You can have 2 separate system on one account. Pick which app's settings, playlists, accounts, favorites, etc. you want to keep.

Factory reset the speakers on the other app, then add them to the app you chose to keep.

Then reset the app you aren't keeping. After the reset, choose to connect to an existing system

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GuitarSuperstar

Lead Maestro

@AprilDarling Have you tried unplugging the Boost from power for a couple of minutes?

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"Receive with simplicity everything that happens to you." - Rashi

A

AprilDarlingAuthor

Contributor I

Thanks! I will try that next. One step at a time I guess…..thanks so much

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Corry PAnswer

Sonos Staff

Hi @AprilDarling

Welcome to the Sonos Community!

Do you have multiple WiFi access points? If so, then it may depend on which one your phone is connected to, and which one certain Sonos devices are connected to. This is by no means how things should work, of course, so I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network..

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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