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Contributor I
September 21, 2020

S2 the worse move - truly awful.

  • September 21, 2020
  • 19 replies
  • 862 views

I have two play one’s, play 3, beam and an Ikea speaker. I’m Sonos from the begging and thought it was great until S2.

I had a bridge (as that came packaged with Sonos early days) and when I migrated to S2 and completed the compatibility test the bridge was the only thing not compatible. Not wanting to spend another £99 and having a £200 dual band router i removed the old bridge. I had lots of problems with the S2 app not see the devices, read the support articles and setup a dedicated “sonos” network on my router on 2.4 and connected the units through that. I’m so frustrated with the whole inconsistency of my setup now Ive had enough of it. The app will randomly show me all my system then the next time it will be minus the Beam. The two play ones I use for surround rears disconnect themselves. I have re-added more then twice now and i got up today and the left speaker had reverted to its old standalone config before i paired them up?

I understand the need to move forward but i pretty much have an expensive load of rubbish now! By chance a friend contacted me who i recommended Sonos too and has twice as many speakers as me asking for help. “Since i upgraded the App nothing seems to be working properly and i’ve lost devices” he said.

I don’t generally complain but i’m really fed up with this now.

 

M

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19 replies

Contributor I
September 21, 2020

Sorry - i have put this in the feedback for the community not the product - can a mod move it for me? Thanks

 

melvimbe
September 21, 2020

So are you now in wired or wireless mode?  After removing your Bridge, did you wire one or more of you Sonos speakers into the network?  Or did you setup your Sonos speakers with your WiFi password?

Danny
Contributor I
September 21, 2020

So are you now in wired or wireless mode?  After removing your Bridge, did you wire one or more of you Sonos speakers into the network?  Or did you setup your Sonos speakers with your WiFi password?


wireless mode - yes - added wired and followed the instructions. I spent three hours trying to add the Ikea speaker in both wired and wireless mode. As i said i created a separate 2.4Ghz Sonos network.

M

melvimbe
September 21, 2020

So are you now in wired or wireless mode?  After removing your Bridge, did you wire one or more of you Sonos speakers into the network?  Or did you setup your Sonos speakers with your WiFi password?


wireless mode - yes - added wired and followed the instructions. I spent three hours trying to add the Ikea speaker in both wired and wireless mode. As i said i created a separate 2.4Ghz Sonos network.

M

 

That’s not clear at all.  Are you saying you tried both modes?  What mode are you currently in?  When you say you created a separate 2.4GHZ Sonos network, are you saying your WiFi router is generating this separate network?  If so, not sure why you did that.

Danny
Contributor I
September 21, 2020

  If so, not sure why you did that.

Because its the only way i can get it working (sort of)

Its in wireless mode now. When i couldn’t get the speakers connected i followed the instructions and plugged it into my router.

As I have a smart dual band router and after reading about 2.4 preference i created a dedicated Sonos network (from Router) which seems better but not perfect as i still loose devices or reverted to a previous config.

 

melvimbe
September 21, 2020

  If so, not sure why you did that.

Because its the only way i can get it working (sort of)

Its in wireless mode now. When i couldn’t get the speakers connected i followed the instructions and plugged it into my router.

 

Plugged what into the router?  And if you have any of your speakers plugged into the router right now, you are in wired mode, not wireless.  Honestly, it’s very difficult to know what you’ve done, as your statements are contradicting each other.

 

As I have a smart dual band router and after reading about 2.4 preference i created a dedicated Sonos network (from Router) which seems better but not perfect as i still loose devices or reverted to a previous config.

 

I would not recommend creating a dedicated network in your router specific for Sonos.  It’s unlikely to help anything, and would require your phone/tablet to be on that same network in order to control Sonos.

 

If it were me, I would remove the network created on the router for Sonos, then turn off/unplug the router and speakers.  Wire one of the speakers to the router.   Power on the router, than your speakers.  This usually resolves IP address conflicts, which is usually the reason speakers are not appearing in the Sonos app.  If your still having issues, then perhaps give Sonos a call.

Danny
Contributor I
September 21, 2020

Thanks for the replies  - i’m wireless and if you have problems adding a speaker the app tells you to plug it into the router to set it up then unplug - that's all i was saying - nothing now plugged in, all wireless. Still have persistent problems. I have just spoken to a work colleague who also has Sonos who i mentioned my issues to, he said “don’t talk to me about Sonos as mines all over the place now”

So we all must be doing something wrong or there is something fundamentally wrong !

Airgetlam
September 21, 2020

In 99% of the cases like this, the ‘fundamentally wrong’ aspect is the local network, and not Sonos at all. 

I would go with melvimbe’s last paragraph as an excellent way to fix things. 

Bruce
September 21, 2020

Setting up a dedicated 2.4GHz network for Sonos on your router sounds like a recipe for disaster (although  I am not entirely sure what that means) and if you think this is recommended practice then I am afraid you have misunderstood something. I think you should follow @Airgetlam 's advice to follow @melvimbe 's advice!

Contributor I
September 22, 2020

This is unreal.  My sonos play3 is having the same problems as you describe.  The new software seems fragile and behaves like there is a bad wireless connection.  The troubleshooting instructions are not able to fix it.  It’ll work if I move the sonos over to the router and plug it in, but that's not what I bought it for.  This thing worked fine for years, but has been terrible lately.  Was changing to S2 and removing the Bridge the nail in the coffin for this thing?

It doesn’t seem productive to dismiss your attempts at troubleshooting.  Also hard to believe the instructions around turning other network components on and off in a certain order.  My assumption is you have other devices connected to your network that are able to function without such nonsense.  I think I know where the problem is.  I only wish it weren’t so because for maybe five years it worked fine and for the last year software updates turned it to a frustrating paperweight.

What I’d like to hear about is somebody with the same problem that fixed it.