S2 controller app dropping rooms

You cannot manage the system using a desktop controller. Are you able to see all of the players, play music, and control Volume using the desktop controller?

Using a desktop controller you can go to About My Sonos System.. and check which audio format ARC is receiving.

I am also experiencing the speaker drop issue.  One SL, iPhone 11, latest os.  It will be playing and then drop.  S2 will hang looking for the speaker (I also have a Roam).  Restart app, speaker.  Still can't be picked up by the Sonos App.  however, it will appear on my iPad.  This can take 10 minutes to get it to work again.  This is an S2 & Sonosnet issue.  All of my streaming, internet, etc works.  I can stream (bluetooth) spotify to my Bose speaker. Initially I was excited about Sonos - It just works.  Now not so much.  

Unfortunately the only response I got from the help desk was:

• Reset the system
• Replace the LAN cable
• Wire more devices (which is difficult and not the point of Sonos)

So it still happens and dealing with the service desk is frustrating as they keep going through the same script steps and when you have multiple devices going through the rest continually is time consuming and not fixing whatver is going on.

I have just got a new router from Sky but don’t think that is the root cause.

LOL what makes you think that?? SkyQ routers are known to destroy Sonos network packets, there is a great diagram somewhere on here detailing it.

There are also SkyQ specific notes on the general WiFi page:

Thanks - will have a play with sky q to see if I can follow what it says in the article

I have now joined the ranks of having to reset the system every day so I can watch movies. I’m done with SONOS - Congratulations SONOS - you win.  The system is all sitting in the basement now and replaced by BOSE.  The BOSE System works like the flawless S1 did.

Life is too short for Rip offs like this.

Yet you did not ask for help? 

I’d be happy to pay for shipping of these unused Sonos devices, so that you don’t have to waste space storing them. 

I have avoided changing to S2 due to all the issues I was seeing, however two weeks ago I added a new speaker that was only compatible with S2.

 So I have had no choice but to split my network and leave my older stuff that isn't compatible on the S1 app and the newer stuff on the S2 app.

I bet you don't need them, but I'll give you two guesses which system works and which one is as good as useless!!!

 I thought splitting the network and having to use two apps was ridiculous at first, now I'm just glad that at least the S1 stuff works.

I would have hoped after over 2 years this would have been resolved, its a joke considering the costs involved in a system.

I refuse to constantly reboot all my speakers scattered around the whole house and I don't see why I should have to mess around with router settings or even attempt to wire, what was pointed out above, a 'wireless' system. If it all worked on S1 and some still does, working on the same router, with the same settings and same network traffic, surely it is a fundimental S2 issue that requires urgent attention.

 The only solution I can see currently is to scrap the new speaker, switch it all back to S1 and not bother with any more Sonos in the future, which would be a real shame as I've loved it up to this point.

So, you’re saying you bought network based devices, but are unwilling to do any work on your network in order to facilitate the devices you purchased to connect to it. 

Kind of like buying a car, but refusing to put tires on it when it is necessary. Not exactly, but close enough. 

You may not care, but for others who are interested, this is most likely either wifi interference of some type, or even a simple duplicate IP address issue, easily solved by going in to your router’s software and setting up reserved IP addresses for your Sonos devices, all of which work off of your network.