S2 compatibility message feedback

Well they could have kept things in a single app, there was no technical reason to split the app version as well as the device firmware. That would have reduced a bunch of customer confusion.

I’m totally sick of being constantly reminded to check for s2 comparability despite having done this and knowing I am not eligible to upgrade and still retain my play 5 in my speaker group. I feel Sonos actually think I’m going to get rid of a perfectly good and working speaker just so I can have some sort of advance voice control or whatever the s2 app offers. It was bad enough that they weren’t going to offer the s1 app anymore, at least they backtracked on that but I’m sick of the constant banner in the s1 app. Sometimes it dissapear for a time but it always comes back. Please sonos will you just set it to turn off permanently want it to.

I thought i would drop a reply just to say i share your frustration…..I have the same issue....But now its worse. Despite having 2 of 5 sonos devices in my system that are not compatible with S2 …. sonos prompt demands i upgrade to S2...and I can no longer dismiss the prompt.

in my case it doesnt matter too much...its been such a disappointment …...sonos is on the way out at my place....the Connect (Gen 1) And Connect:Amp (Gen 1) stopped working a while ago anyway, and i only have some play 1s, still running on S1, left. The system has never worked properly since mac catalina and my playlists are now full of corrupt entries (support says its all Apple’s fault - even though those same playlists are perfect in the Apple music App)

A new bluetooth speaker is doing the job 100 percent, costs half the price, plays all my music off the ipads my wife and I use, zero issues and sounds better too. Its not a multiroom system but i no longer care about that...for me the advantages and reliability beat the alternative. Plus I still have an audiophile quality sound system, 20 years old, never missed a beat and still going strong. 

I starting getting the new Update demand, despite having many S1-only devices. I don’t use the official apps very often, but this is very annoying indeed. I’m just hoping my wife doesn’t accidentally try and update my system when she sees it.

Agreed, Sobos

Agreed, Sonos does not feel that special anymore, and this move will certainly push more people away. 

This annoying, repetitive notification is just the latest example of how increasingly user-hostile Sonos has become.  That many of us continue to use Sonos is a testament not to them being far and away the “best” product out there, but more to the fact that

1. we’ve all sunk in huge amounts of money into their ecosystem so switching is difficult and

2. perhaps for our particular use-case, there is no real alternative.

Is that the reputation that Sonos wants to have?  Users not choosing Sonos because it is clearly the best and most delightful product, but rather because we’re locked into using a product/ecosystem that is hostile towards us?

+1. The most recent notification is much pushier in its language and offers no close (x) option like previous messages did. I was able to get it to go away (by checking for compatibility, logging in again even though I’m already logged in, and telling it to get lost) at least for a bit.

Oh, and while we’re on the topic of being user-hostile, I’ve lost track of how many times I’ve had to “hide” the “recently played” feature.

@Simon B the newer notification will not clear in IOS 14.4 - any suggestion on how to regain that screen real estate?

This is a massive annoyance to S1 users and not a good user experience.

Sonos just plows on regardless..

Well at least they’ve spelled it out for us in this post: 

If you have a household that only has players that are S2 capable, then the banner will persist until you choose to upgrade. 

There it is - they will continue nagging until we update.