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AndyMT
Contributor I
Jan 17, 2022 6:59 PM UTC

S2 App skips & judders on iPhone & iPad

When using the app on iPhone & iPad I’m having real trouble when scrolling - up or down, left or right - where the window keeps skipping back to where it started. Very frustrating especially when searching. Common problem with an easy fix or is it something more sinister?

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    7 replies

    GuitarSuperstar
    Lead Maestro
    Jan 17, 2022 8:06 PM UTC

    It’s definitely not a common problem. And it’s strange that you are experiencing this on both the iPhone and iPad.

    What model iPhone and iPad are you using? Is there sufficient storage space on each device or is it getting full? Have you tried rebooting each device or deleting and re-installing the Sonos app on both devices?

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    "Receive with simplicity everything that happens to you." - Rashi
    AndyMTAuthor
    Contributor I
    Jan 17, 2022 9:44 PM UTC

    Thanks for the reply.

    It happens on all our devices - IPhone 11, iPhone XS, iPad 5 & iPad Air 3. Varying amounts of storage remaining across all 4.

    Rebooted the lot but haven’t de- & re-installed. As it’s across 4 devices I can’t think it’s a bad install…

    Playback is fine and not having issues with other apps, so don’t think it’s a Wi-Fi issue either.

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    GuitarSuperstar
    Lead Maestro
    Jan 17, 2022 10:37 PM UTC

    Is there any way you can post a video of what you are experiencing?

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    "Receive with simplicity everything that happens to you." - Rashi
    AndyMTAuthor
    Contributor I
    Jan 18, 2022 9:19 AM UTC

    This is what happens…

    https://www.dropbox.com/s/0xv1vn54g8ftbsb/RPReplay

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    GuitarSuperstar
    Lead Maestro
    Jan 18, 2022 6:10 PM UTC

    This is what happens…

    https://www.dropbox.com/s/0xv1vn54g8ftbsb/RPReplay

    Interesting. I wonder if it has something to do with the music services you are using. You should try removing BBC Sounds or myTuner Radio from your music services to see if it makes a difference.

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    "Receive with simplicity everything that happens to you." - Rashi
    Camiri
    Lyricist I
    Jan 28, 2022 10:27 PM UTC

    This erratic scrolling behavior I have seen for at least a year. Making use of many items on iPhone very difficult. 

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      AndyMTAuthor
      Contributor I
      Jan 28, 2022 10:58 PM UTC

      Hugely frustrating. Try to get to ‘Artist’ search tonight took about 5 minutes.

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