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David_366
Enthusiast I
June 8, 2020

S1 update broke my Play:5 (1st Gen)

  • June 8, 2020
  • 12 replies
  • 891 views

So I updated my Sonos app to S1 this morning and then my speakers.

At the end of the update all my speakers were showing.

Went to play some music and all grouped except my play:5 (1st gen).

Went to go add the play:5 again to the group and it was gone.

Play:5 just showing a white light.

Restarted the play:5 and still won’t add.

Factory reset the play:5 and added it again, it showed up!

Went to play some music and it disappeared again.

Restarted my WiFi just in case.

All work fine except this play:5. Annoying thing is it was working fine this morning before the S1 update :(

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12 replies

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John B
February 7, 2021

Nothing has been "blown up" by an update. You can add a device using the S1 mobile controller, unless you have a phone with an OS that the manufacturer has not supported for some time. 

    yodi13
    Lyricist I
    February 7, 2021

    Hi, 

    I apologise as I did some mistakes but I still have issues and think what I said in case it was like this.

    Let me explain.

    • Yes the Mobile Sonos S1 app has the possibility to add new devices. My Sonos S1 app was not the latest and then does not allow any device addition. 
    • I can not do it anymore with the MacOS app. 

    My sonos system was working without issues since months non-top. Yesterday my daughter told me both Play 5 Gen1 disappeared and were not available anymore from the Sonos S1 app (on her phone). When I looked on my phone and Mac, I had different status. On the phone was seeing a pair missconfigured (the R was missing), on the Mac, both were off.

    So, after doing the update of my phone Sonos S1 app, (then I’ve seen yes I can add again) I tried to add the 2 Play 5 again but that has not worked.

    => So, No, I do not know if an update happened the last days.

         The only I know for the time being is that both Play 5 disappeared and are still unavailable. 

    Sorry for the confusion but I still think that something which I’m still not able to explain made disappear my both Play 5 from my sonos system and I’ll contact soon support to understand why. 

     

     

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