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Larissa
Contributor I
July 6, 2020
Question

S1 S2 I don't want to upgrade

  • July 6, 2020
  • 27 replies
  • 5372 views

I have a system that should be fully compliant with S1, nothing is older than May 2020. Yet when I start the S1 client it tries to force me to download S2. I do not want to change, I can't believe the issues I'm seeing and basically nothing could force me to do that until they are solved. Why am I being forced to change, when none of my devices are even from 2020? How can I keep using S1? 

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    27 replies

    Smilja
    Smilja
    July 6, 2020

    What issues? I don’t have any.

     

    Stay away from ‘Settings → System → System Tools → Compatibility Check’, then you aren’t forced to migrate to S2.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Hornet305
      Collaborator I
      July 9, 2020

      I have a similar problem. I go to ROOMS, it tells me that there is an upgrade available and if I select a ROOM it asks for permission to start the upgrade for that ROOM. So right now the only ROOM I can send music to is the one that was in use on that controller before they rolled out the S2 upgrade. I cannot select another ROOM to control.

      DrVJMJ
      Trending Lyricist I
      July 10, 2020

      I have the same problem. Anytime I open my s1 Sonos app, it does not allow me access to any features but only gives me an update page. Even the link to "Other Options"a does not allow me to avoid updating to S2. This is terrible! I am happy with s1, and it integrated well with Alexa. So now why would I want to inherit all of the problems that everyone is talking about with S2. An app that gets an overall review of an average of 1 is not something I want. Please please will someone tell me how I can get past the update screen and access my s1 screen and NOT upgrade to S2

        DrVJMJ
        Trending Lyricist I
        July 10, 2020

        What issues? I don’t have any.

         

        Stay away from ‘Settings → System → System Tools → Compatibility Check’, then you aren’t forced to migrate to S2.

        I can't even get to the menus on my original s1 app without upgrading to S2. I don't want the s2 app because of the bad reviews it has received. but there is no way to bypass the upgrade screen to get back to the menu of my s1 app. What is wrong with this!?

          controlav
          controlav
          Lead Maestro
          July 10, 2020

          I can't even get to the menus on my original s1 app without upgrading to S2. I don't want the s2 app because of the bad reviews it has received. but there is no way to bypass the upgrade screen to get back to the menu of my s1 app. What is wrong with this!?

          What platform are you on? I don’t remember this problem, on the PC app anyway.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          DrVJMJ
          Trending Lyricist I
          July 10, 2020

          I have S1 on my Android phone.

          Help!

          Smilja
          Smilja
          July 10, 2020

          I have S1 on my Android phone.

          Help!

           

          Post a screengrab of ‘Settings → System → About my System’ showing every single Sonos component of yours.

          »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          Spikely
          Lyricist III
          July 10, 2020

          Same problem here, and afraid to click the "reset app" option. Also on Android. I thought I could try to bypass somewhat by using Wink, but when I click on the speaker tab in that app it boots me out, so that integration is currently screwed up as well...

          DrVJMJ
          Trending Lyricist I
          July 10, 2020

          I can't send a screen because I can't GET to any settings for the system. 😟

            Spikely
            Lyricist III
            July 10, 2020

            I can confirm it is not a compatibility issue - I have a Move, Playbase, and multiple Play:1s. None of these are "legacy" products, nor are they post-May 2020 products which require the upgrade. Here's the screen we're getting on the app which blocks us from doing anything else and tries to force us to upgrade.

             

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