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S M
Contributor I
August 7, 2022
Answered

S1 S2

  • August 7, 2022
  • 21 replies
  • 381 views

My system is not compatible with S2. The app demands that I upgrade to S2 and won’t let me open S1. How do I open the S1?

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Best answer by Ken_Griffiths

@S M,

Its not clear if your older S1 HH is at the same location. If it isn’t, you are probably stuck, temporarily. 

What you need to do is use the new S1 downgrade tool, which is only available in the latest S2 App to first downgrade your speaker. You cannot create a new S1 Sonos System/HH with that speaker as it is also S2 compatible, that can only be done with an S1 only device. So you need to add it (post downgrade) to an existing  S1 system. 

Hope that assists you to get it back up and running on S1
 

21 replies

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sjw
Local Superstar
August 7, 2022

I reset a Play 3 and then opened up the S2 App.  It popped up with the ‘Play 3 found’ screen so I selected it and it played the PIN etc. and it was then added.  However, I couldn’t see the Roam anymore - but the Sonos ID was the same.  If I switched off the Play 3 it found the Roam.  I assume there were two separateS2  systems

Anyway I reset it again and it added fine this time.  I grouped the Roam and Play3 and played music..

I then reset it again and tried to add it to the S1 system - but because I’ve now got S1 and S2 installed I did indeed need to go through the S2 app - using the S1 App to add it took me to the Support page above.  Definitely not as easy as it was..

Thanks for the heads up on the change.

 

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