Contributor I

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S1 S2

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My system is not compatible with S2. The app demands that I upgrade to S2 and won’t let me open S1. How do I open the S1?

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Ken_GriffithsAnswer

@S M,

Its not clear if your older S1 HH is at the same location. If it isn’t, you are probably stuck, temporarily.

What you need to do is use the new S1 downgrade tool, which is only available in the latest S2 App to first downgrade your speaker. You cannot create a new S1 Sonos System/HH with that speaker as it is also S2 compatible, that can only be done with an S1 only device. So you need to add it (post downgrade) to an existing S1 system.

Hope that assists you to get it back up and running on S1

K

Kumar

Which app? S1 or S2?

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S

S MAuthor

Contributor I

Thanks for responding

what is unclear about my question? My app is S1, has been for years when I try to open it, I am directed to upgrade to S2. I do not have an option to dismiss this demand. I can’t close the window and just proceed to the S1 app and play music.

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K

Kumar

Are you sure all your units are indeed S2 incompatible? Because someone with an S2 app and an access to your system may have upgraded compatible unit/s to S2.

Other than this, I know of no other way for this to happen. I am also on S1 and make sure that I do not download the S2 app to prevent something like to to happen to my 12 unit system that also has some S2 compatible play 1 units.

Or, it may just be that your phone has done an auto update to the latest S1 - you will then have to do this to all units, but S2 will not figure anywhere in this.

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controlav

Lead Maestro

Uninstall the S2 app. Run the S1 app, Post a screenshot of what it says. If you see More Options, tap that.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

S

S MAuthor

Contributor I

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S

S MAuthor

Contributor I

I did not download S2. I have the latest version of S1

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S

sjw

Local Superstar

What does the ‘About my system' show?

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S

S MAuthor

Contributor I

Ok now I see my play 1 OS is S2. This is at my condo with just one speaker. I don’t want the S2 app because it’s not compatible with my house system. Is there an article here on rolling back a play 1 to S1?

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S

sjw

Local Superstar

Reset the Play 1 to Factory and add it back again.

If it's at a different location and is the only speaker there, you will need to bring it back to the S1 system to revert to S1.

However, if all of the others are at S1 I don't understand the system trying to force an S2 upgrade.

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Ken_Griffiths

Reset the Play 1 to Factory and add it back again.

If it's at a different location and is the only speaker there, you will need to bring it back to the S1 system to revert to S1.

However, if all of the others are at S1 I don't understand the system trying to force an S2 upgrade.

I don't personally think that will work, there is no longer an option within the latest S1 App to downgrade a speaker from S2 to S1 during setup.

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