S1 controller won't launch after update

I contacted Sonos support and have now sent them some crash logs. If anyone has an iPod successfully running the current S1 App (11.6.1), that would be useful information, but if your iPod is still on a previous version, I would suggest not updating it.

On Saturday I received what appears to be an automated email, asking for permission to close the case. I re-sent the original information, attaching the crash logs, and received a reply suggesting that I contact phone support. Which I will try on Monday.

Not sure how “Please call the people you called before, who sent you to us” is a way forward, but perhaps someone in phone support knows how to read crash logs.

I spend about an hour on the phone with support this morning, not counting the time waiting in the queue, and it eventually developed that this is a known problem. So if anyone has an iPod Touch that has not been updated, I strongly suggest holding off until at least the next release.

If Sonos had a list of known issues, I could simply have checked that, and if there were a mechanism for reporting problems, I could have used that. Instead, I wasted a lof of the support rep’s time that could have been spent with someone she could actually help. But that seems to be the way Sonos wants it.

Any update on this? 

I would just keep an eye on the Apple App Store and install any updates and see if they will work with your device, as Sonos rarely give out information on their development roadmap. It’s easier to lookout for those updates.

Sorry, I haven’t heard anything more, from Sonos or anyone else. When a new version is released I will try it and report the results here.

Having the same issue with two iPod touch devices here.

I just installed the new version of the app, 11.6.2, and it’s working again.