S1 App - "The OS on this device is no longer supported"

What would be comfortable annual maintenance fee?

How do you feel about my case where the cell network provider will stop connecting to my phone? 

Is there not enough slack in the near £1600 that I have paid for 4 devices to maintain mine until the next customer comes along?

Seriously, this is a premium price product. I’m just giving my opinion on profit margin, but I think there’s enough to cover a couple of FTEs to maintain the older versions of Android, and “try a bit harder”.

Anyway, what’s the answer to how the banks can tolerate the incredible security risks of Android 5 while Sonos apparently can’t cope with Android 7? - or have all the Android experts in this thread gone to bed?

Your bank clearly doesn’t care enough about you. For example my employer would not allow your phone to connect to its corporate network as it is deemed too a high security risk. Android 9 is the oldest OS that they permit as they value their network very highly. Higher than your bank values your account, for example.

It doesn’t say anything about how much the bank cares about me. I don’t use an app for banking. I just looked on their website to see what requirements they place on a user of their app.

Ok, it was just a sample, but I think it’s fair to say that you can expect a typical financial institution to be risk-averse, and they are happy with either Android 5 or Android 6. So why am I being told here that Android 7 would be such a massive risk for Sonos?

Answer: it isn’t. The reason why Sonos don’t want to support older versions of Android is straight profit and loss. They don’t want to have pay for more staff to maintain older versions properly, so… they turn their problem into my problem, and just tell me that I can’t use Android 7.

Glad I could clear that one up for you all.

Re-reading the OP it appears to be a Moto G4, a 5-year old design. Launched with Android 6, it didn’t advance beyond Android 7.

The sad fact is that at the reported time of purchase the G5 was already available. G5 can run Android 8.1.

In case you were thinking “Ok, those are all banks, with huge resources”, let me give another example: Push Doctor. It’s an app used by the UK National Health Service for private real-time medical consultation with NHS patients. Developed and maintained externally, but “bought in” by the NHS.

What is the minimum version of Android that their app will accept? Android 4.4.

So, the “experts” here that wrote above that it simply wasn’t possible to write and maintain an app that will run under Android 7 in a secure manner were talking complete, arrant nonsense, and doing it with confidence. I guess I shouldn’t be surprised.

I’m not sure how these huge resources could prevent malware installed on that Android 4.4 from harvesting personal data, but it is very likely that the bank’s huge legal team could defend the company against any attempt at recovering that harvested personal data. The groundwork for this is laid in the huge Terms of Service document that almost everyone blindly accepts. FWIW, I read these documents and if the terms are too offensive, I’ll not use the product or service.

I don’t have an issue with SONOS not supporting older OS or devices I understand that it becomes unmanageable. What I think stinks is that they:

1. recommend updates to older devices/OS to improve performance or something similar;
2. then, once updated tell you that it is no longer supported, obsolete or incompatible, and
3. won’t let you revert to the older version that previously worked fine.

I can’t think of any other company that works in this manner. No wonder there are so many unhappy SONOS owners around.

Antifon is right.  I am having similar issues.

What was wrong with the windows app being able to manage the devices.  Sono’s have forced their customers down this path.  I purchased the system in 2012 and there was no indication that these features would be removed.  I could use windows or my smartphone to ‘control’ the system.

It just beggers belief.  We are not the only people with this issue and Sonos need to do something about this.

I don’t need security patches etc.  I purchased Sonos to stream MP3s from my NAS on an internal network.  I never expected to have the ability to manage my system to be removed or disabled.  Yes I get the ‘no longer supported’ but not being able to re-add existing speakers.

Its really poor and I’m pretty sure in breach of the consumer rights act.

Then I would recommend that you seek legal relief, in whatever country you live in. You may want to have your legal counsel double check the legal agreements that came with your speakers, and that you agreed to when you use the Sonos software. But you may have standing, I’ve not met with legal counsel myself.