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etgeary
February 18, 2017
Answered

"Room Settings" no longer on my "Settings" page

  • February 18, 2017
  • 9 replies
  • 928 views
After updating the app today, "Room Settings" disappeared from my Settings page. I can no longer adjust anything. Does anyone know what's going on?
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    Best answer by Stuart_W
    The public Beta is NOT by invitation. YOU have to specifically register on the Sonos website.

    You need to log into your Sonos account. Navigate to Beta and remove yourself from the Beta. THEN, tun update on your system

    9 replies

    John B
    February 18, 2017
    Three common causes
    You are in the beta and are using an iOS device
    You have updated your app but not the speakers so have mismatched versions
    Your device operating system is now only partially supported.
    Any of those look plausible?
      etgearyAuthor
      February 18, 2017
      The first one. I'm in beta using an IOS device.
      etgearyAuthor
      February 18, 2017
      I just launched the app on an Amazon Fire tablet, still no go.
      John B
      February 18, 2017
      Amazon fire also doesnt work in beta. You should probably leave the beta
        etgearyAuthor
        February 19, 2017
        Thanks for all your help. I'm not sure how to "undo" the Beta. Do I need to contact customer service?
        chicks
        chicks
        February 19, 2017
        Always amazed when I read these. Could Sonos' warnings on the Beta install page be ANY more prominent? It says exactly what will happen on certain devices. Do people simply not read?
        etgearyAuthor
        February 19, 2017
        The invitation to join the Beta group came in the middle of trying add a Playbar and Boost along with a Sonos App update. I was trying to connect HDMI cables, refigure my router, and gerrymander everything in tough physical environment. Sorry to disappoint you, chicks.
        Stuart_W
        Stuart_WAnswer
        World-Class Superstar
        February 19, 2017
        The public Beta is NOT by invitation. YOU have to specifically register on the Sonos website.

        You need to log into your Sonos account. Navigate to Beta and remove yourself from the Beta. THEN, tun update on your system
        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        etgearyAuthor
        February 19, 2017
        Stuart W...you are a Rock Star! You've helped me at least once before. Your advice was right on. The LAST thing I wanted to do when I was join Beta in the middle of an installation. I could have sworn the invitation popped up, but I may have navigated to the wrong place. Thanks for your patience.
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