Request for feedback: Shuffle

Its very strange they ask for input 2 months ago (a revelation in itself) then go silent.
I get the feeling it was done just to be seen to take some remedial action (after 2 years of complaining) with little intention of really delivering anything.
So lets assume this is rather far down the list (is there a list?), I wonder then what is higher in the list ?  What are Sonos doing ?  What are they working on ?  They are a multi-million dollar company that seem to not be paying much attention and resting on their laurels rather too much watching our $$$ roll in.

I don't think anything is happening.  I think it was purely a diversionary tactic to get us to stop moaning on the original (now over two years old thread).

Sonos/Ben.  Your customers, who have spend a lot of hard earned cash on your product, need some feedback on this please.

On the other thread it seemed like the only time anyone from Sonos actually took note was when a few of us started writing emails to the CEO (John Macfarlane, ceo@sonos.com and tweeting directly for action.  Perhaps we need the second wave to start??

 I'll start the ball rolling by tweeting him and sending him an email now asking him to free up more of Ben's time to at least type an update post.

I don't think anything is happening.  I think it was purely a diversionary tactic to get us to stop moaning on the original (now over two years old thread).

Sonos/Ben.  Your customers, who have spend a lot of hard earned cash on your product, need some feedback on this please.

On the other thread it seemed like the only time anyone from Sonos actually took note was when a few of us started writing emails to the CEO (John Macfarlane, ceo@sonos.com and tweeting directly for action.  Perhaps we need the second wave to start??

 I'll start the ball rolling by tweeting him and sending him an email now asking him to free up more of Ben's time to at least type an update post.
Ben does exist ! Maybe send him an Inmail https://www.linkedin.com/pub/ben-smith/5/163/956

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

Really? This is one of the most basic functions of any decent media player, and it has been missing from the Sonos software for ages. If you can't see the importance of it, you obviously don't use the software in the way that most users do.

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

Bernhad.  The shuffle function does not need enhancement - it needs fixing as it doesn't work.  We have been asking for this for well over two years.

The importance of this issue is relative to how much you use the functionality.  I use it a lot and since we are not getting any joy on this thread or the previous one, I think escalation to the CEO is totally justified.

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

Stuart,

i am not saying that there is something wrong with escalating it. I believe their overall communication strategy has to be challenged as It lacks engagement substantially all around (except technical issues/troubleshooting)

At the same time, we are dealing with a private company where their CEO sets the strategy to affirm their position. When they decided to keep everything close to their chest and don't share reasoning hitting the CEO is likely as effective as asking the receptionist for help. 

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

Bernhard, totally disagree, out of curiosity who would you escalate to? I tried many mails to the helpdesk etc, all fell on deaf ears, however, EVERY time I emailed the CEO i got a response.

I am amazed how upset people can get over something like a shuffle function, and i am not implying that it isn't a feature that couldn't need enhancement, but contacting the CEO over it?
You have to be kidding.

My strategy of emailing the CEO is one of having no other way of escalating the issue.  When trying to go the support route all that happens is you get directed back to the original 'idea' thread which is now over 2 years old.

As the shuffle functionality is so important to me and I would rather not sell all my Sonos kit, it appears to be my only option.  Perhaps one email to him would not work, but if all the unhappy people did.........who knows

With any company I give the customer services route one chance to rectify whatever the problem is. If that doesn't work I go straight to the top and it's amazing how quickly things get sorted. Every time.  Except with Sonos.  I emailed the CEO nearly 2 years ago and got no response.  I shall email again and I suggest that everyone else does too and not just once. Every day until something is done about it. When I bought my Sonos kit (a lot of it and at great expense) it claimed to have a shuffle function. It does not and that is simply unacceptable.