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TillerTine
TillerTine
Contributor I
December 31, 2017
Answered

Removing Sonos products from my iPhone and my email from another's Sonos App

  • December 31, 2017
  • 2 replies
  • 1952 views
I was trying to help a friend set her Sonos up on Android devises. Somehow, I managed to get 2 of her Sonos Play 1's listed on my iPhone. In addition, my email address is showing up on her devises as her registered Sonos email address. How can I get her products off of my iPhone (her Play 1's are not showing up on any of my other devises) and my email address out of her Sonos app?
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Best answer by jgatie
She can change the email associated with her account by doing the following:

Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account

Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account

2 replies

bockersjv
bockersjv
Local Superstar
December 31, 2017
uninstall and re-install the app
jgatie
jgatieAnswer
December 31, 2017
She can change the email associated with her account by doing the following:

Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account

Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account
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