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TyJ
Contributor I
Jan 30, 2019 12:48 PM UTC

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.
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      mcdonald44
      Enthusiast I
      Mar 17, 2019 8:57 PM UTC
      All, this is what I continue to see on my IOS and Mac Desktop (apps) after doing (many times) all the work-a-rounds you all suggest.

      Looking forward to my call with Sonos tomorrow to solve this gong show.

      I will ask again. "How do you delete rooms on our Sonos Apps."
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      John B
      Mar 17, 2019 8:59 PM UTC
      It is definitely a wind up.
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        Smilja
        Smilja
        Mar 17, 2019 9:06 PM UTC
        All, this is what I continue to see on my IOS and Mac Desktop (apps) after doing (many times) all the work-a-rounds you all suggest.

        Looking forward to my call with Sonos tomorrow to solve this gong show.

        I will ask again. "How do you delete rooms on our Sonos Apps."

        Did you miss my post...?

        https://en.community.sonos.com/ask-a-question-228987/removing-room-in-app-6820056/index2.html#post16320241
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        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        John B
        Mar 17, 2019 9:09 PM UTC
        Give up guys. There is no point, no hope, no reason to persevere. It's over. Accept it.
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        ratty
        ratty
        Mar 17, 2019 9:09 PM UTC
        Did you miss my post...?
        And all the other ones which, um, say how to add surrounds.
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        mcdonald44
        Enthusiast I
        Mar 17, 2019 9:30 PM UTC
        Thx Much KG, will give these a try. Appreciate it.

        Sort of tough doing all this while trying to watch/listen to NASCAR (the reason I bought Sonos), NCAA Bball and Golf.

        Appreciate help



        mcdonald44,

        1. Power off ALL Sonos devices.
        2. Power on your Beam, now called 'Family Room'
        3. Fully close (slide off screen) and then reopen Sonos App to see just the one speaker only
        4. If (and only if) you see your Sonos Beam in the Sonos App, then continue with the following steps.
        5. Factory reset your first Sonos One/Play-1 Speaker and then in the App Settings choose “Add Speaker or Sub” and set the device up naming it “Surround-1”
        6. Factory reset your second Sonos One/Play-1 Speaker and then in the App Settings once again choose “Add Speaker or Sub” and set the device up naming it “Surround-2”
        7. Now you need to bond your devices together into one Home Theatre setup.,, Goto the Sonos App “Settings/Rooms Settings/Family Room”... and choose the option to Add Surrounds and follow the onscreen instructions to add both Surround-1 & Surround-2 to your “Family Room”.

        On completion you should end up with just one Sonos Room called “Family Room”.

        Hope that resolves your issues. Happy St Patrick’s Day to you.☘️
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          mcdonald44
          Enthusiast I
          Mar 17, 2019 10:04 PM UTC
          Thx Smilja,

          You are the best,

          Smilja, TY and here you go. I still have two rooms on my app and three sonos speakers (Beam & 2 Sonos Play 1's) that do not sync with each other.

          1) Separate the Play:1 stereo pair: From the Sonos music menu, tap Settings > Room Settings. Select the stereo pair you wish to separate. The room name will contain “(L+R)” to indicate it is a stereo pair. Select “Separate Stereo Pair”.

          I was able to do this :--)

          2) Add the Play:1 as surround speakers to the Beam: Open the Sonos app. From the More tab, tap Settings > Room Settings. Select the Beam's room settings. Select "Add Surround Speakers". Follow the in-app instructions to add first a left and then a right surround speaker.

          I was NOT able to to do this. Under "Room Settings" were two rooms with the same name "Family Room" (again, how did you delete a "room?). clicking on each I did not see "Add Surround Speakers"

          I have attached some screen shots.
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          Damon77
          Damon77
          Enthusiast II
          Mar 18, 2019 1:39 PM UTC
          As stated many times before, you CAN NOT "delete" a room since it's the label of a physical device (or a stereopair or a HT set up). Having two physical devices with the same label will give issues, just like two computers in your network with the same name. First thing you should do is what John B suggested:

          "Go into Settings, Room Settings. There will be two rooms labelled 'Family Room', one of which will have 'L+R' after it.
          Go into the Room Settings for the one WITHOUT the L+R and change the room name to 'Beam'.
          Still in the Room Settings for the Beam, tap 'Add Surrounds' and then follow the prompts"

          Otherwise grouping won't work correctly and you'll probably have issues adding them as surrounds if that's what you want to achieve.
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          ratty
          ratty
          Mar 18, 2019 2:38 PM UTC
          The baton has passed to Edward R.
          https://en.community.sonos.com/ask-a-question-228987/how-do-i-delete-a-room-6818434?postid=16320369
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          John B
          Mar 18, 2019 3:22 PM UTC
          The baton has passed to Edward R.
          https://en.community.sonos.com/ask-a-question-228987/how-do-i-delete-a-room-6818434?postid=16320369          baton.... aka 'poisoned chalice'
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