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tiguz
Contributor I
Jun 8, 2018 6:46 AM UTC

Remove the TuneIn from your controller app.

Just bought one of your products and installed the app. A nasty unpleasant surprise realizing you guys think a tie-in on a payed service/product is a smart move.
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    16 replies

    Damon77
    Damon77
    Enthusiast II
    Jun 8, 2018 7:38 AM UTC
    TuneIn on Sonos offers you 100.000+ radio streams world wide for free, what are you talking about?
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      John B
      Jun 8, 2018 7:49 AM UTC
      Yes a thoroughly ignorant original post. Sonos doesn't even use the tune in service. TuneIn just serves up the URLs, which Sonos then fetches directly.
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      bockersjv
      bockersjv
      Local Superstar
      Jun 8, 2018 12:16 PM UTC
      This is the 3rd post by the same user on this topic. They clearly don't like tune in 😃
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      jgatie
      jgatie
      Jun 8, 2018 12:35 PM UTC
      What "payed (sic) service"? Tune-In is free. Matter of fact, the main complaint here about Tune-In is there is no way to access the premium features from a paid subscription.

      I have to ask, did Tune-In kill your dog?
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        Ryan S
        Ryan S
        Retired Sonos Staff
        Jun 8, 2018 5:50 PM UTC
        Hi tiguz, I just deleted a few of the posts where you brought some old threads back to life with the same question, let's keep the discussion all in one place.

        I'm a bit confused, along with some of the other posters in this thread, as TuneIn on Sonos is free, and in fact, we don't have the ability to add paid TuneIn accounts to Sonos. Only the free features, their online radio stations, are available.

        Once upon a time, we manually aggregated online radio stations ourselves, but when we partnered up with TuneIn to bring their massive radio catalog to our Sonos customers there was much rejoicing. I'll pass along the request to our software team for you to be able to remove the service from an existing system, but for now the best thing you can do is try to ignore it. Some music services have the option to play to Sonos directly, so you could potentially use one of those and not use the Sonos app much, though all of those services are paid too. Spotify Connect requires a Premium account, and doesn't work with their free service.

        Have a good one! And let us know if you have any questions, maybe we aren't quite understanding what you're trying to share.
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        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          BjarkeSS
          Trending Lyricist I
          Nov 2, 2019 9:47 AM UTC


          However, the "Radio by TuneIn" service does not sort alphabetically. It is promoted to the top of the list just under my Music Library. Why does Sonos "endorse" TuneIn and promote it to the top of each list — essentially making an exception to the standard service sort order?

           

          I’m  also wondering, why is this like this?

          And what data are you sharing with them?

           

          Cant see it in the privacy terms. Here it is stated that you only share information(data) with other services if “I” (all of us) has agreed to use a service from a third part provider.. but i cant find out where I accepted tuneIn?

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          John B
          Nov 2, 2019 9:52 AM UTC

          Sonos does not use the TuneIn service. Tunein just provides a lookup of URLs.  There is no Issue here. Please read the thread.

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          BjarkeSS
          Trending Lyricist I
          Nov 2, 2019 10:09 AM UTC

          thanks John B. For fast the answer. But no answer was given..

          So if i do a search for some thing.. no data is sent to tunein? but i get result back from tunein…?

          okay i try again…

           

          simple question:

          Why cant i choose if i want to do this or not?

           

          I use tunein more or less every day.. But like i wroth in the last post..

          I’m also wondering, why is this like this?  that's it! im just wondering

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          John B
          Nov 2, 2019 10:25 AM UTC

          What happens is that you choose a station. Sonos asks TuneIn to tell it what the streaming URL for that station is. Sonos links to that URL and you get to listen to your chosen station. 

          That is how radio has always worked on Sonos.  

          For the life of me I cannot see why anyone would have a problem with that.

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          BjarkeSS
          Trending Lyricist I
          Nov 2, 2019 11:10 AM UTC

          Thanks again..

          cool we all know your opinion on the subject. If we take the time to read the thread.

          Still i like to here from the Sonos team, how this is( Why does Sonos "endorse" TuneIn), what data is shared and why cant i choose if i want tunein or not?

           

          may be that there are good reasons? once again i am just wondering..

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