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Contributor II
Nov 16, 2021 1:08 AM UTC

remove beam from App

The search to remove the beam from my system isn't clear or I can't seem to find where I delete so I can add the Arc?

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4 replies

Lead Maestro
Nov 16, 2021 1:24 AM UTC

When the Beam hasn’t been detected on your network for 72 hours, it will be removed automatically from the app. You can setup/add the Arc before the Beam has been removed.

If you plan on selling the Beam or giving it away, perform a factory reset first by following these steps:

https://support.sonos.com/s/article/1096?language=en_US

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"Receive with simplicity everything that happens to you." - Rashi
Sammy CAuthor
Contributor II
Nov 16, 2021 2:02 AM UTC

I get that, but still don't understand how on the S2 app where it gives me the remove option under system & system settings?

If I'm returning to store, is it imperative that I do a full reset or just remove it from my system? Thx

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Lead Maestro
Nov 16, 2021 2:14 AM UTC

There is no remove option in the app. Just reset the Beam using the instructions in the link I posted, unplug the Beam from power, pack it in the original box, and return it to the store. When the Beam hasn’t been detected on your network for 72 hours, it will be removed automatically from the app. If you are impatient, you can force the Beam to disappear from the app sooner by rebooting all your other Sonos devices and your router, as well as force closing the app.

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"Receive with simplicity everything that happens to you." - Rashi
106rallye
Nov 16, 2021 12:07 PM UTC

If you your problem is you want to give the Sonos "room” that contains the Arc to have the same name the Beam has now, rename the Beam-”room” before fysically removing it.

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