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Mmsonos33
Trending Lyricist I
June 28, 2021

remote volume control doesn't work when tv is off

  • June 28, 2021
  • 16 replies
  • 284 views

Hi 

I have an q70t Samsung plugged into a playbar via optical.

 

Tv remote controls volume when tv is switched on but doesn't work when tv is off (and music is playing)

 

Please help?

 

 

 

 

 

 

 

 

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16 replies

nik9669a
Senior Virtuoso
June 28, 2021

My remote controller is smart in that it knows whether the tv is “on” or “off”. When tv is thought to be off, the volume control doesn’t work. Could this be your issue too?

    Mmsonos33Author
    Trending Lyricist I
    June 30, 2021

    Hmm. Could be but it should be able to override it? Should be communicating with playbar when tv is off.

     Hmm.

    106rallye
    106rallye
    June 30, 2021

    This depends: if the remote control itself is bluetooth and the TV transmits the ir signals, it won't work when the TV is off.

      Mmsonos33Author
      Trending Lyricist I
      June 30, 2021

      Interesting. So the playbar can't register Samsung q70t tv remote when tv is off.. that sucks.. 

      Airgetlam
      Airgetlam
      June 30, 2021

      It’s more of a case of “if the remote isn’t sending an IR signal, the PLAYBAR can’t read it”. It’s not the Sonos that’s failing to read the signal, it’s the remote failing to send the signal.

      The PLAYBAR has no idea (essentially) whether or not the TV is on. The PLAYBAR is always “on” or ready to be “woken up” by an input from either wifi in the case of music, or through the optical port, in the case of a TV or other optical source. 

      Bruce
        Ken_Griffiths
        Ken_Griffiths
        June 30, 2021

        Interesting. So the playbar can't register Samsung q70t tv remote when tv is off.. that sucks.. 

        If your remote links to the TV using a Bluetooth connection, you may find there is a way to switch the TV to use a universal IR remote and/or be able to purchase an IR remote as an accessory - but in some cases users may opt to program their connected cable/STB box remote instead to control the Playbar volume with the TV either ‘on’ or ‘off’ and let the cable box connect to the TV over HDMI and use its built-in CEC feature to adjust/mute the TV audio.  

          Mmsonos33Author
          Trending Lyricist I
          July 1, 2021

          I'm using the Samsung one remote without an stb box.

          The tv remote works when tv is on. But once the tv is off, it doesn't control volume at all ..

           

          106rallye
          106rallye
          July 1, 2021

          But is it the remote that controls the Playbar by ir, or the TV sending out the ir signals, while itself being commanded by bluetooth remote)?

          That is how it works with my settopbox and my QE65Q90: the TV is controlled by the bluetooth remote, but the TV (Connectbox in my case) sends out ir commands to the settopbox.

          In which case the TV does nit send anything when it’s off….

          Mmsonos33Author
          Trending Lyricist I
          July 2, 2021

          But is it the remote that controls the Playbar by ir, or the TV sending out the ir signals, while itself being commanded by bluetooth remote)?

          That is how it works with my settopbox and my QE65Q90: the TV is controlled by the bluetooth remote, but the TV (Connectbox in my case) sends out ir commands to the settopbox.

          In which case the TV does nit send anything when it’s off….

          Dang that makes sense. I couldn't find the answer to that question.. but probably does. So remote doesn't work when tv is off. Ouch 

          106rallye
          106rallye
          July 2, 2021

          Well, the remote works. There’s just no middle man from bluetooth to ir…. 

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