Contributor I

Register Your Speakers

Forum|Forum|8 years ago
July 29, 2018
8 replies
7778 views

My Sonos account says it can’t find any speakers registered to my account. It has locked up my controller on my iPhone and iPad. I only have amps, with hard wired non Sonos speakers. I was using the system offline when this happened and I am still offline without access to a network. How do I get back to a functioning controller?

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Edward R

Retired Sonos Staff

Hi, ErikN61. Welcome to the community. It seems to me that your controllers have been updated off-premises, when connected to another network with Internet. The issue with this is that your controller now recognises that your system is (very long) out-of-date. You will need to either ensure you are using a controller on the same version on your system, or find a way to connect your system to the internet, so as to bring everything up-to-date. The system is intended to be connected to the Internet. Please let me know if you have any further questions.

Try searching our articles for help with your question: https://www.sonos.com/en/support

B

Bob and Terry

Contributor I

We had to accept the last update now on all devices, IPad, iMac and IPhone, even an old handset, we get the message that our speakers are not registered. Attempting to register them brings the message as attached below.

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Bob and Terry

Contributor I

Giving up as we had no choice, we accepted the update, now we are told that the speakers are not registered, attempting the next stage shows an email address that is not ours??

Smilja

Tap on "I don't have access to this email", and follow the steps provided.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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Bob and Terry

Contributor I

Thanks, I did that, it then says that I have to register a new account?? I’ve had Sonos for about 8 years registered to an email address. Any clue why this other address is shown? I’ll call the help line on Monday as well. Why do I need to register the soeakers

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Bob and Terry

Contributor I

Do you know why I would need to register the speakers?

Smilja

Do you know why I would need to register the speakers?

This is the official statement:

Why is it mandatory to create a Sonos account and register my system?
We believe creating a password-protected, verified, account is a reasonable precaution to take and decided to make it a requirement for all Sonos customers. It has previously been necessary to create a Sonos account in order to access certain cloud services, like Amazon Alexa.

https://support.sonos.com/s/article/3427?language=en

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Smilja

Thanks, I did that, it then says that I have to register a new account?? I’ve had Sonos for about 8 years registered to an email address. Any clue why this other address is shown? I’ll call the help line on Monday as well. Why do I need to register the soeakers

Have you had an installer (Dramco?) set up your system 8 years ago?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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