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Contributor I
January 26, 2020

Recycle mode reversal

  • January 26, 2020
  • 16 replies
  • 1784 views

Is it going to be possible to resurrect a Sonos unit that has been put into 'Recycle Mode' considering the latest announcement?

 

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    16 replies

    Airgetlam
    January 26, 2020

    There has been no indication from Sonos that this will be possible,

    Bruce
    Contributor I
    March 8, 2020

    Feels like something that should be done if it can be done

    March 8, 2020

    Feels like something that should be done if it can be done

    I agree; Sonos will add to all the existing negative publicity around them if they try to run away from this. If they are going to say that they cannot unbrick units that they bricked via remote access, they will not be believed.

    The question is - can they say that they will do this only for such units that have remained in the possession of the last registered owner?

    More material for the MBA schools case study:-).

    Trending Lyricist I
    April 12, 2020

    Strongly agree. I will not buy any Sonos product and try convening my friend from doing it if they cant unbrick devices. 

     

    Lyricist III
    May 17, 2020

    So those people who “upgraded” shortly after the announcement WERE FORCED to recycle their devices, but about a month later, Sonos changed the policy that u could still upgrade and DID NOT need to brick their perfectly good device?

    If this is true, this is reprehensible. My recycled Play 5 is sitting here and I cannot use it. It appears that all Sonos needs to do is remove it from their “blacklist” and I can use it again - like many other people were allowed to do.

    What do you say Sonos?

     

    Senior Virtuoso
    May 17, 2020

    This is a user community, although Sonos staff do monitor it. It might be better to send you question direct to Sonos? Or are you inviting comments from other users?

    Trending Lyricist I
    May 17, 2020

     I was told during the recycling process, Sonos might wipeout the SW section of the device so it might be a one way solution. It might not be as simple as blacklist. 

    jgatie
    May 17, 2020

    Show me exactly how people WERE FORCED to recycle their devices?

    Lyricist III
    May 17, 2020

    Show me exactly how people WERE FORCED to recycle their devices?


    Simple: I was FORCED to put my device into recycle mode in order to upgrade after I was told that my Play 5 would no longer be supported.

    Two weeks later, people in my exact same situation could upgrade to the next gen Play 5 and they DID NOT need to recycle their devices.

    To be clear, I was not forced to upgrade, but was forced to brick my old device in order to do so. Next, Sonos reversed their policy on this. For the exact the same situation, customers received substantively different treatment.

    jgatie
    May 17, 2020

    Show me exactly how people WERE FORCED to recycle their devices?


    Simple: I was FORCED to put my device into recycle mode in order to upgrade after I was told that my Play 5 would no longer be supported.

    Two weeks later, people in my exact same situation could upgrade to the next gen Play 5 and they DID NOT need to recycle their devices.

    To be clear, I was not forced to upgrade, but was forced to brick my old device in order to do so. Next, Sonos reversed their policy on this. For the exact the same situation, customers received substantively different treatment.

     

    Right.  You were told when the change was coming and you most certainly were not forced to do anything.  You had months before any change was coming, and even after the change you could have chosen to keep your system at legacy.

    You know, I actually might have sympathy for you, if you weren't fabricating this nonsense about being FORCED.  However, given your dishonesty, I'm content to say Sonos met the terms of the upgrade at the time, and you willingly CHOSE to AGREE to those terms, including the fact your unit would be irreversibly bricked.