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onlytony
Contributor I
Oct 29, 2020 3:21 PM UTC
Answered

radio.net app displaying "unable to browse music".

I’ve been using this app for quite some time across several Sonos devices and yesterday the app when opened was empty of content and displaying a message “unable to browse music”. I uninstalled the app and reinstalled it but the problem remains. What is the problem and who owns it - Sonos or radio.net?     

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    Paul A
    Paul AAnswer
    Retired Sonos Staff
    Dec 5, 2020 3:36 PM UTC

    Hi @harv56.

    Thank you for your update and immediate feedback.

    I would like to recommend going through the status guide to check as we have a reported outage with the music service as shown on the status guide.

    Hi @onlytony.

    Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic. I understand your situation and would want to help out.

    I would like to share with you our music service status guide that shows all Music service on Sonos and their current running status. We currently have an outage with the music service radio.net and our engineers are currently working with our music service partner to resolve the issue. I would advise you to keep an eye out on the website to be updated and be informed once the issue has been resolved so you can start playing your music through radio.net.

    I hope this helps.

    Please let us know or create a topic if you still have further questions or concerns. We are always here to help.

    Thanks,

    Please let me know if you still have any other questions or concerns. Here in the community, everyone can help out.

    Thanks,

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    Karderby
    Trending Lyricist I
    Dec 6, 2020 11:12 AM UTC

    Also down here again - important service for UK listeners since Tuneins problems

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    getafixie
    Lyricist I
    Dec 13, 2020 10:55 AM UTC

    Working fine for me yesterday - now I too have the “Unable to browse music” message.

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    Karderby
    Trending Lyricist I
    Dec 13, 2020 11:03 AM UTC

    Getting the same here - unable to browse music. Very important this works for us in the U.K. as Tunein is completely useless now

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    Streetek
    Lyricist I
    Dec 13, 2020 11:28 AM UTC

    this is more than frustrating, nearly a month without radio.net, gets fixed and then ‘unable to browse’ again. Service status says ok, but clearly it isn’t. Come on Sonos, get this fixed, please!! 

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