Renowned Enthusiast I

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Forum|Forum|2 years ago
May 9, 2024
103 replies
17514 views

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself.

Device: iPhone 14 Pro Max - iOS 17.4.1

1.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.

2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.

3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you out of the app and u'll have to sign in again and go through the initial wizard, which's gonna find your existing system.

4.) I also had issues with my existing Apple playlist. After hitting play, songs were skipped one by one and nothing was playing. NEW APP (80.00.04)

5.) The removal of surrounds simply doesn’t work in the NEW APP (80.00.04). Even if i’ve factory reset them, the process failed. When i tried it on the OLD APP (16.1), it worked like magic.

6.) Addition of new speakers (ERA 300 in my case) did not work in NEW APP (80.00.04) either at all, or it crashed during the pairing/registering/wi-fi wizard. I’ve spent approx. hour on Sonos support to achieve nothing.

7.) “System Settings” / “Manage” / “About my system” / “Audio in:” doesn’t display the audio format/kodek in the NEW APP (80.00.04). So for example, if u’re wondering if lossy DD+ ATMOS is playing or the lossless DTHD ATMOS is playing, at the moment u're out of luck. NEW APP (80.00.04)

8.) “System Settings” / “Manage” / “About my system” / “Sonos ID. ”If your ID is not displayed, try the “Reset App” steps and it could help. NEW APP (80.00.04)

9.) “System Settings” / “Your System” / “Room” / “Products” / “Specific Product” / “Status” / “Network”. The input field is empty and does not display name of the network for existing products. NEW APP (80.00.04)

10.) “System Settings” / “Your System” / “Room” / “Products” / “Specific Product”. Enable or Disable Wi-Fi does nothing / displays “Something went wrong” error. NEW APP (80.00.04)

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C

CobaltVx-01

Lyricist II

As of today the true play goes through the tones and the tuning, but is not working on the Arc, Era 300’s or sub. It still has the placement option for the sub which means tru play did not load. Works with the 5’s and there sub.

M

Mindblowerz

Trending Lyricist I

Check out this “trueplay not working” thread

C

Chevy89

Lyricist I

Another issue I’m experiencing is having to constant log in between 2 Sonos networks if they use different accounts. I use a network at home and at work. They released a login fix in the last update. But unfortunately this does nothing when you switch between sonos networks daily. On the old app it always logged in to the account of that network seamlessly. Since my network at work uses a different Sonos account.

B

Belerion

Lyricist II

The app lag is just unbearable, despite the update.

I have Arc playing tv but the app shows no music in queue and I have to kill the app or wait several minutes before it recognises the TV
Adding/removing groups to play audio just needs several attempts and takes minutes
Volume control has a massive lag and the slider keeps bouncing back to the original position

This system should work WITHOUT internet connection but at the moment it connects to SONOS backend first and then after a long pause it only starts to check local settings. It’s still an unusable hot mess.

L

Lakes74

Lyricist I

Sonos app update released!!!

it’s fixed my surround pairing issues.

Majo133Author

Renowned Enthusiast I

Thanks guys for posting your problems and keeping this topic alive.

Yesterday, is not today.

J

Jobee1canobee

Lyricist I

Thanks guys for posting your problems and keeping this topic alive.

Is there any news on any likely improvements or scrappage of the new app, does anyone know?

M

Mitch007

Lyricist I

The update is awful. Everytime I use it, I have issues with connecting and controlling my arc-era100 and sub.

X

XT14

Trending Lyricist I

Update failing on sub and arc no matter if wired or wifi and no less than 5 different error codes either. Couldn't even start Trueplay because it said I needed this update

G

GNS

Lyricist III

I still can’t get TruePlay to work on an iPad. Some users have been able to get it to work on an iPhone after the latest updates, but I’ve yet to find anyone getting it to work with an iPad.

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